Regional Office Operations Manager

Job Title:          Regional Office Operations Manager

Classification:  Salary/Exempt

Reports to:        Ownership/ Upper Management

Summary of Job:    Oversee and manage front office processes for all, All Star Physical Therapy, clinic locations. Collaborate with All Star leadership team to assess front office needs company wide. Communicate often with ownership regarding front office results. Effectively partner for high priority items and work in conjunction with company goals. Successfully implement front office training programs. Motivate and inspire team to achieve results. 

Education and Experience:   

• Bachelors degree preferred, high school diploma or equivalent required
• 5 year minimum front office experience in a Physical Therapy or Medical office 
• 2 year supervisory experience preferred

Qualifications:

• Understanding of and ability to perform outstanding customer service
• Proficiency in Office365
• Knowledge of medical coding eg. ICD-10, CPT
• Cheerful, positive, can-do attitude
• Willingness to go the extra mile
• Professional appearance
• Good hygiene
• Ability to multi-task
• Ability to follow directions and use sound judgment while performing duties
• Ability to communicate clearly and with a respectful delivery
• Ability to organize time and set priorities appropriately
• Ability to establish rapport and work harmoniously with patients and co-workers\
• Willingness to pitch in to do what it takes
• Must have a reliable form of transportation to get to and from offices as needed

Essential Duties and Responsibilities:  

• Manage patient complaints for company
• Maintain strong relationship with referral coordinator(s).
• Maintain strong relationship with directors and office managers through thorough communication
• Weekly front office operations report to owners/management
• Recruit, hire, and ensure training of office managers
• Training- implement training program for front office and ensure effective training
• Implement and oversee cash management protocol
• Develop and mentor office managers and front office assistants when applicable
• Seek feedback from billing and clinic directors for development
• Meet regularly with central authorization and billing director to discuss real time challenges or solutions to solve patient and front office issues. Implement changes as needed
• Work through progressive discipline when appropriate with Human Resources
• Review of front office performance (Create Report Cards/KPIs)
• Staffing coverage for front offices
• Floater coverage contact. Hire and train front office floaters when needed.
• Work in partnership with Physical Therapist Director and co-workers

• Set example for the clinic staff
  • Strong work ethic
  • No gossip
  • Develop rapport with fellow Office Managers – share ideas
• Management of front office intern program
• Other duties and tasks, as assigned

Physical Requirements:   The Regional Office Operations Manager should be in good physical condition.   She/he should have a wide range of physical abilities including, but not limited to, the ability to pull, push, lift and stoop as the situation requires.  Also:

• Ability to safely and successfully perform the essential job functions, with or without reasonable accommodation, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance, consistent with federal, state, and local standards
• Must be able to spend 90 % of the workday sitting and working at the computer
• Must be able to lift 30 pounds
• Must be able to listen and speak clearly