Senior Order Management Specialist

The Senior Order Management specialist is responsible for managing customer orders throughout the fulfilment lifecycle while serving as the operational owner of the organization's ERP, CRM, and order management processes. The role ensures seamless coordination between Sales, Customer Success, Fulfilment, Logistics, Engineering, Supply Chain, and Finance to deliver orders accurately and on time.

Key Responsibilities

• Manage customer orders from receipt through fulfilment to shipment, monitoring progress and proactively manage risks, delays, and dependencies.
• Act as the operational liaison between Sales, fulfilment, quality, logistics, Engineering, Manufacturing & Service Delivery.
• Ensure alignment of customer commitments with operational capacity, maintaining accurate stock control and proactively escalating missing or delayed deliveries.
• Act as the business owner and super-user for ERP, CRM and partner with IT teams and vendors to enhance business systems and resolve operational issues.
• Create and manage workflows, approvals, notifications, and reporting structures within ERP and CRM platforms.
• Define, develop, and maintain operational KPIs and dashboards and produce weekly and monthly operational reports.
• Lead continuous improvement initiatives focused on scalability and operational excellence.
  
  

Requirements

Education

• Bachelor's Degree in either Business Administration, Operations Management, Supply Chain Management , Information Systems or Engineering
  
  

Experience

• 3-7 years of experience in Order Management, Sales Operations, Business Operations, Fulfilment, Supply Chain, or Customer Operations.
• Experience administering ERP and CRM systems.
• Proven experience designing operational workflows and business processes.
• Experience developing KPI dashboards and management reporting.
• Experience working within technology, telecommunications, manufacturing, aerospace, defence, or systems integration environments preferred.
  
  

Technical Skills

• Advanced ERP and CRM administration.
• Workflow design and process mapping.
• Business process automation.
• KPI dashboard development.
• Data analysis and reporting.
• Advanced Microsoft Excel.
• Microsoft Power BI, Tableau, or equivalent BI tools.
• Understanding of Order-to-Cash (O2C) processes.
• Project management and process improvement methodologies.
  
  

Benefits

• Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays
• Bonus package
• Career development training opportunities (in house and external)
• Employee Referral scheme