Reception Operations Assistant

General Summary of the Position

The Reception Operations Staff plays a vital role in supporting All Saints Catholic Parish’s mission to serve the Body of Christ. Under the guidance of the Operations Director, this position ensures the parish campus is a safe, welcoming, and well-managed environment. Team members provide hospitality, security, technical support, and facility oversight while actively supporting parish ministries, clergy, parishioners, and visitors. This role embodies the parish’s commitment to Catholic evangelization, fostering community, and enhancing the spiritual experience of all who enter our campus.

Essential Duties and Responsibilities of the Position

Campus Operations & Security

·       Open and close the parish campus, securing doors, alarms, and appliances.

·       Monitor entrances and facilities through sign-in records, visual oversight, and surveillance cameras.

·       Conduct regular campus walks and respond to any suspicious activities according to parish protocols.

·       Administer first aid and contact emergency services as needed, documenting incidents appropriately.

·       Provide after-hours support for urgent facility needs until maintenance personnel are available.

Hospitality & Parishioner Services

·       Welcome parishioners, visitors, and ministry leaders with warmth and professionalism, reflecting the parish’s Catholic values.

·       Provide information, answer phone and email inquiries, and assist individuals seeking help, food, or pastoral support with compassion.

·       Manage lost and found items, parish signage, and reception desk operations.

Event & Ministry Support

·       Support scheduled events in all parish spaces, including the church, chapel, fellowship hall, classrooms, gym, and kitchen.

·       Set up and reset furniture, equipment, and rooms for meetings, weddings, funerals, and other parish activities.

·       Operate and troubleshoot AV and livestream systems for Masses, meetings, and parish events.

·       Collaborate closely with clergy and ministries to prepare for confessions, sacraments, and liturgical celebrations.

·       Provide support for major annual parish events such as Christmas, Easter, Lent, Fall Fest, Hearts & Hands Bazaar, and diocesan gatherings.

Administrative & Financial Responsibilities

·       Maintain the parish calendar (One Church), prepare sign-in sheets, and unlock/secure rooms for events.

·       Collect fees and handle deposits for gym use, rentals, and Mass collections in accordance with parish procedures.

·       Register parishioners and guests for Kamel Life Center memberships, maintaining accurate records.

·       Assist with Safe Environment compliance and membership badge processes.

·       Prepare and manage documents, forms, and communications for parish staff and ministries.

·       Provide shift notes and weekend summaries to ensure smooth team operations.

Facilities & Maintenance Support

·       Perform light janitorial and maintenance duties, including trash removal, supply restocking, and general cleaning.

·       Maintain votive and altar candles, chapel and Narthex spaces, and parish plants.

·       Manage laundry for rags, towels, and tablecloths.

·       Report repair needs promptly to the Operations Director.

Knowledge, Skills, and Abilities:

·       Strong understanding of Catholic Church teachings, sacraments, and parish traditions.

·       Professional and welcoming demeanor, reflecting the parish’s mission of evangelization and hospitality.

·       Excellent organizational and multitasking skills with attention to detail.

·       Proficient with computers, including Microsoft Office, internet applications, and Church Management Systems (e.g., One Church).

·       Ability to learn, operate, and troubleshoot AV, livestream, and other technology systems.

·       Strong communication and collaborative skills, capable of working effectively with staff, clergy, volunteers, and parishioners.

·       Discretion and ability to maintain confidentiality.

·       Flexible and adaptable to changing parish needs and unexpected situations.

Education and Experience:

·       High school diploma or equivalent (required).

·       CPR/First Aid certification (preferred).

·       Bilingual in English/Spanish (preferred).

·       Diocese of Dallas Safe Environment Certification (required, training provided).

·       Prior experience in facilities management, event coordination, hospitality, or parish operations is an advantage.

NOTE: Position descriptions may be revised from time to time as required to serve the evolving needs of the parish. Employees are required to adjust to changes, additions, and deletions to their position descriptions as soon as possible following the revision date.