Fiber Service Technician

About All Points Broadband

All Points Broadband is a fast-growing fiber-to-the-home (FTTH) provider dedicated to bridging the digital divide and bringing high-speed internet access to underserved communities throughout Virginia and beyond. Headquartered in Richmond, VA, we are committed to building and operating state-of-the-art fiber networks that empower residents, businesses, and communities with the connectivity they need to thrive in today's digital world.

As a dynamic and rapidly growing FTTH provider, All Points Broadband fosters a collaborative and entrepreneurial culture where teamwork and innovation are highly valued. We operate as one cohesive team, working together to drive rapid growth and achieve ambitious goals. We empower our employees to take ownership, contribute their unique talents, and make a real difference in connecting communities. If you're looking for a fast-paced environment where you can learn, grow, and contribute, All Points Broadband is the place for you.

The Opportunity

This individual will be an integral part of the team by providing technical assistance in designing and testing fiber optics. They will be responsible for installing and repairing wired and wireless networking using pre-connectorized ethernet jumpers. They will also provide exemplary customer service and assist other Fiber Technicians with complex installations.

Key Responsibilities

• Ensure the customer experience meets or exceeds Company standards throughout the customer lifecycle.
• Install/repair fiber fed internet and voice services from central office/head-end to customer premises for consumer and business.
• Install and maintain wiring in the Head-End, Central Office, cross connections in the loop environment, and at the customer premises.
• Test functionality and isolate problems using various test equipment and troubleshooting skills in accordance with company provided training at the customer and in the OSP network.
• Splice and test various sizes of fiber optic cables in aerial, underground, and building environments, ensuring network connectivity.
• Repair and/or replace various OSP elements in aerial, underground or building applications.
• Explain products and services to customers, works to resolve customer understanding of products and services, and maintains a working knowledge of the latest technologies and Company offerings.
• Use customer contact opportunities to up-sell products and services tailored to the customers’ needs.
• Use various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment.
• Interface with customers and call center technicians to resolve customer installation and repair issues.
• Assist Fiber Technician –1 with complex installation and repair issues.
• Responsible for the installation and repair of inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers.
• Responsible for installation and repair of wired and wireless networking using pre-connectorized ethernet jumpers.
• Interpret complex drawings, blueprints, construction prints as required.
• May be required to cross-train others.

Required Skills And Experience

• Valid driver's license/satisfactory driving record.
• Must be able to pass pre-employment drug screening and background check.
• Must be able to pass a DOT physical.
• Due to weight limits on equipment, a weight restriction of 285 pounds applies.
• Expert knowledge of telecom network topology and customer connectivity.
• Mechanical aptitude and ability to work with basic hand tools.
• Expert knowledge of telecom network topology and customer connectivity.
• Expert knowledge of fiber optic splicing practices, including but not limited to; fusion splicing, testing (OTDR, Power Meter, Light Source, VFL), troubleshooting.
• Hands-on experience on telecom networks including OSP and ISP elements.
• Ability to perceive differences in fiber or wire colors for identification and assignment.
• Proficient knowledge of OSP construction, repair and installation methods.
• Physical ability to work aloft while climbing poles, extension ladders, and step ladders, hydraulic lift vehicles (bucket-truck), after company provided training, with proper equipment (safety belt, safety strap, hard hat, and other equipment as needed).
• Ability to lift and carry loads up to 75lbs including ladder.
• Physical ability to work in all-weather environments along with working in attics, crawlspaces, and other cramped areas while working from a kneeling or standing position for extended periods.
• Ability to work independently, with minimal supervision.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Ability to work in indoor/outdoor environments in any weather conditions.
• May be required to work on a rotating on-call schedule for emergencies.
• Overtime may be required based on business needs.
• Position requires local travel to designated job sites.
• Familiarity with OSHA and other safety regulations beneficial but not required.
• Proficiency with MS Office programs, and other technologies as it relates to the position.

Education

• High school diploma or equivalent.

Summary

We believe in transparent and fair pay. The expected base pay range listed below for this position is based on a variety of factors including qualifications, experience, and geographic location. In addition to base pay, this position is eligible for annual bonus.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, and retirement savings. Compensation decisions are made ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.