What are the responsibilities and job description for the Fiber Installation Technician position at All Points Broadband?
Brief Description
About All Points Broadband
All Points Broadband is a fast-growing fiber internet provider on a mission to close the digital divide. We build and operate fiber networks that bring reliable, high-speed internet to underserved communities across Virginia and beyond, giving residents and businesses the connectivity they need to thrive.
We're a close-knit, fast-moving team headquartered in Richmond, VA. Everyone here has real ownership over their work and a direct hand in our growth. If you want a job where you can learn fast, take on real responsibility, and see the impact of your work in the communities we serve, you'll fit right in here.
The Role
Join the team keeping our communities connected. All Points Broadband is looking for a Fiber Installation Technician for our Fiber Construction & Engineering Splicing Team. You'll install, test, and repair equipment at customer homes, and troubleshoot issues all the way back to the active fiber area cabinets. If you thrive in a fast-paced environment and take pride in great customer service, we want to hear from you.
What You’ll Do
We believe in transparent and fair pay. The expected base pay range listed below for this position is based on a variety of factors including qualifications, experience, and geographic location. In addition to base pay, this position is eligible for annual bonus.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, and retirement savings. Compensation decisions are made ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
About All Points Broadband
All Points Broadband is a fast-growing fiber internet provider on a mission to close the digital divide. We build and operate fiber networks that bring reliable, high-speed internet to underserved communities across Virginia and beyond, giving residents and businesses the connectivity they need to thrive.
We're a close-knit, fast-moving team headquartered in Richmond, VA. Everyone here has real ownership over their work and a direct hand in our growth. If you want a job where you can learn fast, take on real responsibility, and see the impact of your work in the communities we serve, you'll fit right in here.
The Role
Join the team keeping our communities connected. All Points Broadband is looking for a Fiber Installation Technician for our Fiber Construction & Engineering Splicing Team. You'll install, test, and repair equipment at customer homes, and troubleshoot issues all the way back to the active fiber area cabinets. If you thrive in a fast-paced environment and take pride in great customer service, we want to hear from you.
What You’ll Do
- Install and repair fiber internet and voice services in customer homes, from first connection to final signal check
- Run and maintain wiring at the customers home, including pre-connectorized fiber and ethernet jumpers.
- Test signal quality and troubleshoot issues using company-provided tools and training
- Use hand tools and power equipment to install and repair fiber lines, premise wiring, and equipment
- Walk customers through their service, answer questions clearly, and spot chances to recommend products that fit their needs
- Team up with call center staff and leadership to solve installation and repair problems fast
- Handle material logistics: load and unload trucks, track inventory, and keep systems updated
- Drive a company vehicle and train on safe lift truck and forklift operation
- Help train new team members as needed
- Able to lift and carry loads up to 75 pounds, including a ladder
- Meets the 285-pound equipment weight limit
- Able to pass a DOT physical
- Comfortable working in attics, crawlspaces, and other tight spaces, kneeling or standing for extended periods
- Able to work outdoors in all weather conditions
- Able to climb poles and ladders after company-provided training, using safety equipment (belt, strap, hard hat, and other gear as needed)
- Able to distinguish fiber and wire colors for correct identification
- High school diploma or equivalent required
- Mechanical aptitude and comfort with basic hand tools
- Strong attention to detail and able to juggle multiple priorities in a fast-paced environment
- Proficient with MS Office and other job-related technology
- Valid driver's license with a clean driving record
- Experience with FTTx construction, installation, and repair
- Understanding of telecom network topology and customer connectivity
- Hands-on experience with telecom networks, including OSP and ISP elements
- Familiarity with OSHA and other safety regulations
- Available for rotating on-call emergency coverage
- Open to overtime based on business needs
- Willing to travel locally to support other areas
We believe in transparent and fair pay. The expected base pay range listed below for this position is based on a variety of factors including qualifications, experience, and geographic location. In addition to base pay, this position is eligible for annual bonus.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, and retirement savings. Compensation decisions are made ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.