What are the responsibilities and job description for the Client Experience Specialist position at All Pets Veterinary Hospital, LLC?
Job Description
- _Job duties include, but are not limited to:_** Greet and welcome clients and patients personally by name, answer their questions, and triage concerns. Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience. Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner. Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes. Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
- _We’re looking for:_**
- A minimum 1 year of veterinary industry experience _**required**_
- Compassionate, calm, team player, multi-tasker, and strong communicator
- Highly organized and possesses computer skills
- Excellent reading/comprehension/legible writing skills
- Self-starter with the desire to continue to advance your knowledge and skillset.
- _Job Type:_** Part-time, evening shift
- _We offer our staff:_**
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- _Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)_ ***Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.**
