IT Desktop Coordinator

POSITION SUMMARY
Maintain Help Desk Activities. Maintain functionality of all Desktop/Laptop related activities. Provide
support in relation to the specific responsibilities listed below.
 
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)

• Support all desktop applications including Word, Excel,Outlook, PowerPoint, Microsoft Teams, etc.
• Configure/Install all new computers (desktop and laptop)
• Support Associates thru Helpdesk activities.
• Support video conference activities.
• Support panaboard activities.
• User creation and maintenance
• Basic network connectivity
• Support all Desktop/Laptop hardware issues.
• Maintain accurate records of all hardware and software license agreements.
• Conduct new hire orientation training for all new/promoted associates that will be accessing the computer network for the first time and continuing education for all associates.
• Support emerging specialty systems (Novar eclectic monitoring, MTS test works, CNC, wastewater treatment monitoring, etc.)
• Able to perform limited after-hours and remote work.  On call one week per month.

POSITION QUALIFICATIONS
Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Decision Making - Ability to make critical decisions while following company procedures.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Conceptual Thinking - Ability to think in terms of abstract ideas.
• Judgment - The ability to formulate a sound decision using the available information.

 
SKILLS & ABILITIES
Education: Associate degree (two year college or technical school) preferred
Experience: At least five years related experience
Computer Skills: 2 years Office 365 (administration a plus), Windows Migration (10 to 11 a plus), Active Directory and group policies, VMWare and server experience a plus, experienced with imaging solutions (prefer Microsoft Intune or MDT)
Certificates & Licenses:  CompTIA A or similar certifications preferred