What are the responsibilities and job description for the Deskside Technician position at All Lines Technology?
Duties
All Lines Technology is seeking a self-starter with an excellent customer service orientation and strong technical skills in deskside support. The Deskside Technician will provide support to end users and interface with a service desk and an IT support team to meet deliverables. This role is located at a customer facility in a manufacturing environment and involves troubleshooting standard PC hardware and software.
We are looking for an energetic, enthusiastic, highly motivated, and organized individual. A strong emphasis is placed on timely resolution of support requests and delivering high-quality customer service. Ideal candidates should be tech-savvy and adaptable to new technologies and changes.
Skills
All Lines Technology is seeking a self-starter with an excellent customer service orientation and strong technical skills in deskside support. The Deskside Technician will provide support to end users and interface with a service desk and an IT support team to meet deliverables. This role is located at a customer facility in a manufacturing environment and involves troubleshooting standard PC hardware and software.
We are looking for an energetic, enthusiastic, highly motivated, and organized individual. A strong emphasis is placed on timely resolution of support requests and delivering high-quality customer service. Ideal candidates should be tech-savvy and adaptable to new technologies and changes.
Skills
- Experience in deskside support and basic troubleshooting (hardware, software, printing, networking, file shares, etc.)
- Proficiency in Windows 11 and ability to resolve OS issues
- Skilled in Microsoft Office 365 applications
- Experience with ServiceNow or similar ITSM ticketing tools
- Printer and scanner support across various brands
- Familiarity with Microsoft Active Directory
- Experience with computer asset tracking and user ID creation
- Exposure to VoIP phone systems support and administration
- Understanding of antivirus software (e.g., Cortex)
- Ability to work across multiple platforms and devices
- Strong problem-solving skills and escalation judgment
- Physical ability to walk, bend, and lift up to 50 lbs. for equipment setup
- Compliance awareness and ability to follow centralized compliance protocols
- Ability to communicate technical information to non-technical audiences
- Willingness to work overtime or off-hours when needed
- Strong customer service orientation
- Good organizational, verbal, and written communication skills
- Ability to multitask and work well in a team environment
- Other duties as assigned
- Minimum: High School Diploma
