HOME CARE CLIENT RELATIONS REPRESENTATIVE

Description

¨ Under the direction and supervision of the CEO, the Home Care Client Relations Representative will be responsible for performing a wide range of duties including client concerns, signing up new clients, handling caregiver/client schedules, administrative duties and establishing procedures for measuring quality of care and organizational performance. The Home Care Client Relations Representative will work on an hourly basis.

Responsibilities/Activities

¨ This individual must be comfortable and willing to balance many tasks, assisting with varied client relation duties and administrative duties throughout the office. It is very important that this person is also able to efficiently assist and calmly troubleshoot scheduling emergencies as they arise. The Client Relations Representative is highly organized and very detail oriented. It is important to have the ability to self-prioritize and anticipate the next steps by working ahead. This person must have a great phone presence and the ability to relate to all different kinds of people.

Essential Duties & Responsibilities

¨ Provides administrative support in the daily management of sales and operations.

¨ Greeting the public, clients and Personal Care Attendants; answering phones; receive and respond to inquiries/referrals from the public or other agencies concerning company’s operations and refers to the CEO.

¨ Performs other clerical / administrative work as required, which may include but is not limited to copying documents, filing / retrieving files, faxing, maintaining calendars, scheduling, ordering and maintaining inventory of supplies and materials, etc.

¨ Coordinates and maintains record-keeping systems, including computer databases; enters computer data and generates computer spreadsheets and reports as required in the company’s preferred home care management software: WellSky, as well as using other computer software such as: Microsoft Word, Microsoft Outlook, Microsoft Excel, etc.

¨ Evaluates office procedures and makes recommendations for modifications as necessary to maintain efficient and effective office operations.

¨ Operates a variety of standard office equipment, which may include computers, printers, copiers, scanners, laminators, fax machines, paper shredders, telephones, label makers, etc.

¨ Help maintain an organized and tidy office space, which may include but is not limited to dust/polish furniture, remove trash, sweep/mop floor, etc.

¨ Supervise to improve the PCA’s efficiency with client’s care. Oversee PCA’s attendance schedule, customer complaints and submit disciplinary action reports as required.

¨ Meet with current clients and meet with potential clients to help sell Agency services. Setup new client data into ClearCare.

¨ Ensure the Agency complies with all relevant federal, state and local laws.

¨ Supervise the development of Agency policies and procedures that support its purpose and goals while adhering to industry standards and established regulations.

¨ Be familiar with, and maintain Agency rules, policies and procedures.

¨ Communicate with federal, state and private organizations on behalf of the Agency.

¨ Identify critical issues that may affect the Agency.

¨ Delegate and organize PCA’s accountability and scheduling requirements for client’s care.

¨ Complete, maintain and submit records to Governing Body on a regular and as-needed basis. Perform other duties as requested by Governing Body.

¨ All other duties as assigned.

Required Knowledge

¨ Knowledge of home care policies, ethics and quality assurance techniques.

¨ Knowledge of written and verbal communication techniques.

¨ Knowledge of effective teamwork techniques.

¨ Knowledge of personnel management techniques.

¨ Knowledge of negotiating techniques.

¨ Knowledge of interpersonal sensitivity techniques.

¨ Knowledge of analytical reasoning techniques, problem solving techniques and decision-making techniques.

¨ Knowledge of time management techniques, stress management techniques and prioritizing techniques.

Required Skills/Abilities

¨ Ability to demonstrate effective interpersonal relations.

¨ Ability to effectively communicate orally and in writing.

¨ Ability to gain respect and cooperation.

¨ Ability to inspire and motivate subordinates.

¨ Ability to plan and organize work.

¨ Ability to resolve conflict.

¨ Ability to administer policies and implement procedures.

¨ Ability to utilize office equipment.

¨ Ability to identify problems and determine effective solutions.

¨ Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.

¨ Ability to work independently and in cooperation with others.

¨ Ability to provide advice and consultation to others.

Physical and Mental Demands:

¨ Good physical health, mental health, mental fortitude and stability to handle stress.

¨ Physical and mental ability to drive a vehicle to and from work.

Qualifications/Education

¨ Must be able to be bonded by our Agency.

¨ Successful completion/satisfaction of fingerprint/background check by the Department of Justice (DOJ) and cleared by the FBI as well as approved by the State of California per Safety Code §1796.23 via electronic transmission in a manner approved by the DOJ and State of California Home Care Services Bureau.

¨ Proof that you have a legal authority to work in the United States of America.

¨ Have a true passion and sincere interest in helping the senior population.

¨ Highly organized; great listener; fast learner and work well independently.

¨ Able to adapt to frequent changing needs of clients, PCA’s and office personnel. Be easy- going and flexible.

¨ Able to prioritize, self-directed and highly motivated. Detail oriented and able to multi-task.

¨ Computer Skills (Microsoft Word, Excel, Outlook, QuickBooks, Internet, etc.)

Be willing to jump in and help when needed. Be able to work in a collaborative environment under pressure. Excellent people skills and have a general willingness to help and impeccable customer service

Schedule:

Monday 7:00am-3:30pm

Tuesday 7:00am-3:30pm

Wednesday 7:00am-3:30pm

Thursday 7:00am-3:30pm

Friday 7:00am-3:30pm

Overtime applies after 8 hours.

We can be flexible on the schedule.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $23