Business Office Manager/ Sales Closer

Office Manager

All Four Walls Drywall Repair – American Fork, Utah
Full-Time | Monday–Friday

All Four Walls Drywall Repair is looking for a dependable, organized, proactive Office Manager to help keep our day-to-day operation running smoothly.

We’ve been in business for about 10 years and specialize in drywall repair, texture matching, flood cuts, repipe repairs, ceilings, and other residential drywall work throughout Utah County and surrounding areas.

This is an important position within our company. You’ll be the central point between our customers, sales, ownership, and field technicians. We need someone who can keep a lot of moving pieces organized without needing to be constantly reminded what comes next.

What You'll Be Responsible ForCustomer Communication

• Answer incoming phone calls, texts, and customer inquiries
• Speak professionally and confidently with homeowners, plumbers, restoration companies, property managers, and other customers
• Gather job information, addresses, photos, measurements, and project details
• Follow up with customers on estimates and outstanding questions
• Help create a great customer experience from the first phone call through completion of the job

Scheduling & Dispatch

• Schedule jobs and coordinate technician calendars
• Help organize daily routes and workloads
• Communicate schedule changes with customers and technicians
• Keep the schedule efficient and make sure technicians have the information they need before arriving at a job
• Handle unexpected changes without letting the whole day fall apart

Jobber & Office Organization

• Enter and maintain customer and job information in Jobber
• Make sure job notes, photos, estimates, invoices, and customer information are accurate and organized
• Keep track of open estimates, jobs waiting to be scheduled, and customers who need follow-up
• Help make sure jobs move through the system instead of getting forgotten
• Maintain organized digital and office records

Sales Support

• Prepare customer information so estimates can be created quickly
• Send estimates and follow up with customers
• Help turn incoming leads into booked jobs
• Track leads and estimates that haven't closed
• Work closely with ownership and sales to keep opportunities moving

Team & Operations

• Communicate with field technicians throughout the day
• Help solve scheduling, customer, and job-related issues
• Coordinate with management on priorities
• Assist with basic purchasing, supplies, paperwork, and other office needs
• Look for problems before they become emergencies
• Help improve systems and processes as the company grows

Who We're Looking For

We're looking for someone who is:

• Extremely organized
• Dependable and punctual
• Comfortable talking with customers on the phone
• Friendly but confident
• Able to handle multiple things happening at once
• Comfortable with computers, texting, email, and scheduling software
• Able to learn new systems quickly
• Detail-oriented
• Good at following through
• Comfortable making decisions
• Willing to take ownership instead of waiting to be told what to do
• Able to work with different personalities
• Calm when schedules change or problems come up

Construction experience is helpful, but not required.

Experience with Jobber, scheduling, dispatching, customer service, home-service businesses, restoration, plumbing, HVAC, roofing, or construction would be a major plus.

What Success Looks Like

A successful Office Manager at All Four Walls makes the company easier to run.

Customers know what's happening.

Technicians know where they're going.

Jobs are properly documented.

Estimates are followed up on.

The schedule stays organized.

Important things don't disappear into a black hole.

And ownership isn't spending the entire day putting out little fires that should have been handled in the office.

What We Offer

• Full-time, Monday–Friday position
• Established local company
• Consistent work
• Opportunity to take significant ownership of the position
• Opportunity to grow as the company grows
• Direct access to company ownership and the ability to make a real impact on how the business operates

How to Apply

Please send your resume along with a short message answering these two questions:

1. Why do you think you'd be good at managing a busy home-service office?

2. Tell us about a time when you had several things going wrong at once and how you handled it.

We're less interested in a perfectly polished resume than we are in finding someone who is sharp, dependable, organized, and gets things done.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Paid time off

Experience:

• Microsoft Office: 4 years (Required)
• Administrative experience: 4 years (Required)

Work Location: In person

Salary : $60,000