What are the responsibilities and job description for the AT&T Account Associate position at All For One Group, Inc.?
We are hiring an AT&T Account Associate to support customers with their AT&T Fiber accounts and provide face-to-face assistance regarding internet services, account updates, and service options. In this role, the AT&T Account Associate serves as a resource for customers by answering questions, helping resolve account concerns, and ensuring a positive customer experience.
As an AT&T Account Associate, you'll learn account management and customer support techniques that help you assist customers with their service needs, explain available AT&T Fiber options, and maintain accurate account information. The AT&T Account Associate works directly with customers to open new accounts when requested, support existing accounts, and provide guidance on available products and services.
Core Functions of the AT&T Account Associate
- Assist customers with questions related to AT&T Fiber services, account information, and available service options.
- Support new and existing customer accounts by providing information on internet plans and helping customers determine which services best fit their needs.
- Maintain accurate account records and ensure customer information and service selections are updated appropriately.
- Provide face-to-face customer support and help resolve general account concerns in a professional and timely manner.
- Educate customers on AT&T Fiber products, features, and account-related resources.
- Build positive customer relationships through consistent communication and attentive account support.
- Collaborate with team members to ensure customers receive an excellent service experience.
Preferred Skills for the AT&T Account Associate
- Strong communication and interpersonal skills.
- Customer service or account support experience is helpful but not required.
- Ability to explain products and services in a clear and professional manner.
- Detail-oriented with strong organizational and problem-solving skills.
- Comfortable working directly with customers in a face-to-face environment.
- Team-oriented attitude and commitment to providing a positive customer experience
Pay: $900.00 - $1,300.00 per week
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
Salary : $900 - $1,300