Accounts Receivable Collections Specialist

Accounts Receivable Collections Specialist

Job type: Full-time

Description

About All Florida Paper

All Florida Paper is a leading privately held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market sectors, including supermarkets, foodservice, hospitality, education, healthcare, export, and redistribution. Our employees are our most valuable assets, which is why for over 30 years they have been the primary focus of our resources.

Position Summary:

This role is responsible for supporting assigned sales representatives by managing customer accounts receivable follow-up, maintaining communication with accounts payable contacts at customer businesses, and ensuring timely payment of all receivables through consistent weekly outreach. The position provides the sales team with updates on customer payment status, outstanding invoices, and collection progress, while working directly with these businesses to address payment-related inquiries, resolve discrepancies, and drive timely resolution of open balances.

This is a 100% on-site position.

Essential Duties and Responsibilities:

• Review accounts receivable aging reports to identify priority accounts requiring follow-up and determine appropriate collection actions.
• Conduct consistent outreach to customer businesses to follow up on outstanding invoices and ensure timely payment.
• Communicate directly with accounts payable contacts regarding open balances, payment status, and invoice-related inquiries.
• Investigate and resolve payment discrepancies, including short payments, missing invoices, and billing issues.
• Coordinate with delivery drivers regarding cash on delivery payments that are not collected and assist in resolving outstanding balances.
• Support assigned sales representatives by providing updates on collection activity, account status, and any challenges impacting payment.
• Utilize the CRM system to coordinate with sales representatives on accounts that require additional support or involvement.
• Document all collection efforts, customer interactions, and updates within the CRM system to maintain accurate account records.
• Maintain accurate and up-to-date customer account information across all systems.
• Escalate complex or high-risk accounts to the Collections Manager when issues fall outside standard resolution.
• Perform additional duties as assigned by management.
• Follow company policies and procedures while performing all responsibilities.

Experience:

• 1-3 years of experience in accounts receivable, collections, or customer account management within a business-to-business environment is preferred.

Skills:

• Must be a self-starter with the ability to work independently.
• Must demonstrate strong interpersonal and collaborative skills.
• Must demonstrate strong time management skills.
• Excellent written and verbal communication skills, in both English and Spanish.
• Strong planning, organizational, and execution skills.
• Ability to set goals and meet deadlines.
• Must provide excellent customer service and display a professional attitude to both external and internal customers.
• Must demonstrate ownership of assigned responsibilities and the ability to get the job done correctly and in a timely manner.
• Possess a proactive and positive team approach to problem resolution.
• Able to establish strong working relationships with co-workers and management.
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.

We have excellent benefits which include:

• Medical, Dental, and Vision insurance partially sponsored by the company.
• Company-sponsored Life Insurance and Short-term disability coverage.
• 401K program with company matching.
• Paid Holidays.
• PTO and Vacation.
• Weekly discretionary bonus – based on productivity.