Director of Services – Fargo, ND

Key Responsibilities

• Oversee services and provide support to aging-services clients and their families.
• Conduct in-home intake meetings and complete required documentation.
• Coordinate client schedules and communicate needs with the scheduling team.
• Complete quality-assurance visits at required intervals and address concerns or training needs.
• Train and support caregivers on client-specific care plans, safety, transfers, and proper care techniques.
• Provide direct care and assistance with Activities of Daily Living (ADLs) as needed.
• Monitor client health, safety, medications, and implementation of physician orders.
• Develop, implement, document, and monitor individualized client programs and care plans.
• Maintain accurate client records, financials, mileage, and required documentation.
• Communicate client progress, concerns, and changes promptly with the appropriate team members.
• Build relationships with community partners including PT/OT professionals, hospice, senior centers, and other senior resources.
• Participate in staff training, educational programs, webinars, meetings, and community marketing events.
• Assist with licensing and compliance requirements.
• Maintain HIPAA compliance, confidentiality, and a safe home environment.
• Perform other duties as assigned.

Qualifications

• 2-year college degree or higher required.
• Minimum 4 years of experience working with elderly adults.
• Strong written and verbal communication skills.
• Excellent organization and ability to multitask.
• Computer proficiency with email, Microsoft Office, internet, and ability to learn scheduling/documentation software.
• Ability to maintain financial records and track mileage.
• Medication certification required.
• Dependable and responsive to phone calls, texts, and emails.
• Strong understanding of confidentiality and HIPAA requirements.
• Compassionate, professional, and committed to supporting seniors and their families.

Why Join Us?