What are the responsibilities and job description for the Veterinary Client Care Specialist position at All Creatures Veterinary Hospital?
At All Creatures Veterinary Hospital, we pride ourselves on delivering exceptional care to our patients and providing outstanding support to our clients. We are seeking a friendly, organized, and detail-oriented Client Care Specialist (CCS) to join our team. This role is the first point of contact for our clients and plays a vital part in creating a welcoming and efficient hospital environment.
Key Responsibilities:
- Greet clients and patients in person and over the phone with professionalism and warmth.
- Answer multi-line phone system, manage voicemail, and handle inter-office communication.
- Enter new clients and patient information into our management software, including vaccination history, reminders, and clinical records.
- Assist clients with appointment scheduling and send appointment reminders.
- Process payments including cash, checks, credit cards, and CareCredit.
- Manage prescription refills and special requests, ensuring compliance with veterinary protocols and federal regulations.
- Coordinate specialty referrals, surgeries, and diagnostics with other hospitals and clinics.
- Assist clients with our app for appointments, medications, loyalty programs, and more.
- Follow hospital SOPs and workflows for, emergencies, boarding, wildlife, and all other patient types.
- Participate in staff and CCS meetings, contributing to continuous improvement.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Experience:
- Customer service: 1 year (Required)
- Veterinary clinic: 1 year (Preferred)
Work Location: In person
Salary : $18 - $20