Branch Manager – Home Care

We are a trusted and growing provider of home care services, dedicated to delivering compassionate, high-quality, and client-centered care. As we expand our reach, we’re launching a new branch office in Baltimore and seeking a results-driven and passionate Branch Manager to lead the charge. This is a unique opportunity to build a team, shape the culture, and make a meaningful impact in the community.

The Branch Manager is responsible for the overall operations, growth, and performance of the Baltimore home care office. This includes team leadership, client satisfaction, caregiver management, regulatory compliance, and business development. You’ll play a vital role in establishing a high-performing branch that provides outstanding in-home care to our clients.

Leadership & Operations:

• Launch and manage daily operations of the new Baltimore branch
• Hire, train, and supervise office and field staff, including care coordinators and caregivers
• Ensure the branch meets quality, compliance, and performance standards
• Create a positive team culture that promotes accountability and excellence

Client Services:

• Oversee client intake, assessments, care planning, and service delivery
• Maintain strong client relationships and ensure satisfaction through regular follow-up
• Address client concerns and resolve service issues promptly and professionally

Business Development:

• Build and maintain relationships with referral sources (e.g., hospitals, case managers, senior communities)
• Implement local marketing and outreach initiatives to grow the client base
• Monitor market trends and opportunities for service expansion

Compliance & Quality Assurance:

• Ensure adherence to state and federal regulations for home care services
• Maintain accurate documentation and records in accordance with company policy
• Lead branch audits, performance reviews, and continuous improvement efforts

Required:

• 3 years of management experience in home care, home health, senior care, or a related healthcare field
• Strong leadership, communication, and organizational skills
• Knowledge of Maryland home care regulations
• Ability to build and lead high-performing teams
• Valid driver’s license and reliable transportation

Preferred:

• Bachelor's degree in healthcare administration, business, or a related field
• Familiarity with EVV systems and care management software (e.g., ClearCare, HHAeXchange)
• Existing network of referral sources in the Baltimore area

• Competitive salary performance-based bonuses
• Comprehensive benefits (health, dental, vision, PTO, etc.)
• Career growth opportunities with a fast-growing company
• Support from an experienced leadership team
• The opportunity to shape a new office and make a lasting impact in the community

• If you are a motivated leader with a passion for home care and building successful teams, we’d love to hear from you. Help us bring exceptional care to the Baltimore community.

Apply now to join our growing team!