Project Coordinator

The Project Coordinator reports directly to the Project Manager and will provide support by executing and delivering on an advanced range of responsibilities. These tasks include providing quotes, ordering material, handling customer inquiries and complaints as well as contacting customers and/or vendors to ensure the timely completion of jobs.  This role requires exceptional verbal communication and documentation skills.

RESPONSABILITIES

• Handling vendor and client quotes
• Ordering the materials needed to complete a work order.
• Schedule and dispatch multiple technicians, in multiple trades to appropriate locations, according to customer requests, specifications, or needs, using text, email and or office telephones.
• Handling customer inquiries and complaints
• Act on all incoming faxes.
• Adhere to timelines and schedules.
• Verifying field technicians scheduled the time and date of the work.
• Locate, qualify, and recruit vendors in response to our client needs.
• Arrange for necessary repairs to restore service and schedules.
• Forecast workload for 2-3 days out if possible.
• Handle customer inquiries and complaints
• Update customer web-based portals.
• Provide information about services offered.
• Schedule customers during specific timeframes
• Relay work orders, messages, or information to and/or from technicians and supervisors.
• Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch.
• Other duties assigned.

Education:

High School Diploma or G.E.D.

Experience:

• Ideal candidate comes with at least 2-3 year of customer service experience
• Intermediate to Advanced knowledge of Microsoft Office (Word and Outlook)

Requirements:

• Must have excellent verbal and written communication skills.
• Ability to comprehend and construct correspondence.
• Previous experience in customer service, sales, or related
• Excellent persuading, negotiating skills, and information gathering skills.
• Able to follow detailed instructions.

• Must be able to work well independently.
• Flexibility and willingness to learn and work on different tasks as needed.
• Can sit for long periods of time.
• Must be organized and able to manage multiple projects simultaneously.
• Ability to recognize and act on changes to a work order’s status to expedite the change process.
• Flexibility and willingness to learn and work on different tasks as needed.
• Possesses a high attention to detail within a fast-paced environment.

• Must have eagerness/ability to adapt to procedural/administrative change.
• Follow-up on all open work orders to ensure required documentation is provided in a timely manner.
• Must take initiative to gather what is needed to move work order’s forward.
• Ability to priority work as needed.
• Must possess organizational skills in managing multiple work orders simultaneously and relay work orders, messages, or information to or from technicians and supervisors.
• Update customer web-based portals.
• Relay work orders, messages, or information to or from technicians, supervisors.
• Act on all incoming faxes.

Salary : $20 - $25