What are the responsibilities and job description for the Automotive Service Advisor position at All About Tire & Brake Tire Pros - Mabelvale?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Health insurance
Company Overview
As a family owned and operated business, at All About Tire & Brake we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. This job is a fast paced, customer facing position where multi-tasking is a must. We are a 100% honest shop; we'll never sell something our customers don't need. We're closed on weekends, Monday-Friday only! If you have experience with tire sales and automotive repair and are looking for a change, give us a call! Ask for Mike or Ryan (501) 565-8473
Benefits and Perks
- Excellent Training and Development
- Competitive Compensation
- Friendly Work Environment
- Top Tier Benefits
Job Summary
Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.
Great growth and career opportunities.
Responsibilities
- Promptly meets and greets customers
- Determines the nature of customer problems; May make road test or visually inspect the vehicle
- Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
- Obtains customer approval for service before delivering order to service personnel
- Reviews completed repairs or services performed with customers and collects payment
- Maintains cleanliness of showroom and re-stocks display as needed
- Performs daily cash/sales procedures at close of business day
- Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations
Desired Qualifications
- High School graduate or comparable vocational training
- Knowledge of computerized sales and marketing software
- Knowledge of auto/truck tire, lubrication and maintenance issues
- Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
- Preferred Experience:
- 2 years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
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- 3 years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
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- Experience as a vehicle mechanic or lubrication technician
Salary : $55,000 - $70,000