What are the responsibilities and job description for the Computer Technician position at All About Technology?
Company Description All About Technology is a certified disability-owned minority supplier specializing in computers and consumer electronics. The organization is committed to providing accessible, reliable technology solutions to a diverse customer base. Team members work in an environment that values inclusion, community impact, and excellent customer service. The company offers opportunities to gain hands-on experience with a wide range of devices and technologies. Joining All About Technology means contributing to a mission-driven business that supports equitable access to technology resources.
Role Description The Computer Technician is a full-time, on-site role based in Detroit, MI. This role focuses on diagnosing and repairing computers and consumer electronics, performing routine maintenance, and supporting customers with technical issues. Day-to-day tasks include troubleshooting hardware and software problems, installing and configuring operating systems, and ensuring devices are secure and up to date. The Computer Technician will interact with customers in person, provide clear explanations of technical issues, and recommend solutions or upgrades when appropriate. The role also involves maintaining accurate service records, managing inventory of parts and tools, and collaborating with team members to deliver timely, high-quality technical support.
Qualifications
Role Description The Computer Technician is a full-time, on-site role based in Detroit, MI. This role focuses on diagnosing and repairing computers and consumer electronics, performing routine maintenance, and supporting customers with technical issues. Day-to-day tasks include troubleshooting hardware and software problems, installing and configuring operating systems, and ensuring devices are secure and up to date. The Computer Technician will interact with customers in person, provide clear explanations of technical issues, and recommend solutions or upgrades when appropriate. The role also involves maintaining accurate service records, managing inventory of parts and tools, and collaborating with team members to deliver timely, high-quality technical support.
Qualifications
- Strong technical support and customer service skills, with the ability to explain technical concepts clearly.
- Hands-on experience with computer maintenance and computer repair, including desktops, laptops, and peripherals.
- Proficiency in troubleshooting hardware and software issues across a variety of devices.
- Working knowledge of common operating systems (e.g., Windows, macOS, and basic familiarity with mobile OS) and system configuration.
- Attention to detail, organizational skills, and the ability to document work accurately.
- Ability to work on-site in Detroit, MI, lift and move computer equipment as needed, and manage multiple service requests.
- Relevant certifications (such as CompTIA A or similar) or equivalent practical experience are beneficial.
- High school diploma or equivalent; additional technical training or coursework in IT or electronics is a plus.