Admissions Director

Director of Admissions

We are seeking a highly motivated and experienced Director of Admissions to join our team at RYZE West in Chicago, IL. In this role, you will be responsible for managing the referral and admission process to ensure smooth transitions from hospitals, communities, and other care settings into our facility. As the communication hub between departments, you will play a key part in census development, customer satisfaction, and positioning our facility as a leader in short-term rehabilitation and long-term care.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Life Insurance
• Critical Illness Insurance
• Short-Term Disability Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• 401(k) Retirement Savings Plan
• On-Demand Pay Option
• Paid Time Off (PTO)
• Tuition Reimbursement Program
  
  
  

Key Responsibilities:

• Admissions & Referral Management:
• Receive, review, and process referrals promptly, responding to sources within 30 minutes when possible.
• Coordinate clinical and financial reviews with appropriate departments.
• Obtain leadership approval for denials and document in CRM.
• Customer Experience:
• Greet new residents and families upon arrival and provide orientation to the facility.
• Ensure resident rooms are properly prepared and compatible with potential roommates.
• Oversee unpacking, labeling, and proper storage of belongings.
• Conduct 24-hour follow-up calls to assess resident and family satisfaction.
• Staff & Team Communication:
• Provide staff with pre-admission notifications and expected needs.
• Communicate daily on anticipated admissions, discharges, and re-admissions.
• Participate in daily huddles, morning meetings, Medicare meetings, QA meetings, and census calls.
• Train backup staff on admissions processes and provide education on tours and phone etiquette.
• Marketing & Census Development:
• Conduct or delegate facility tours, ensuring no delays for prospective residents/families.
• Support census development by maintaining strong referral relationships.
• Assist with hospital-based visits in the absence of a hospital liaison.
• Maintain adequate marketing materials and ensure admissions office is “tour ready.”
  
  
  

Qualifications:

• Experience in healthcare, marketing, admissions, or census development.
• Strong verbal and written communication skills.
• Team-oriented with a positive, enthusiastic approach to work.
• Professional demeanor, grooming, and conduct.
• Proficiency with Microsoft Word, Excel, Publisher, Teams, and email.
• Participation in professional organizations and continuing education preferred.
  
  
  

If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

CNAHP