IT Quality Assurance Manager

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options on Monday and Friday.

Location: Southfield, MI (hybrid)

What You’ll Do

In this critical role, you will have global responsibility for Quality Assurance and the team of Quality Assurance Analysts (direct, contract, and vendor). The Quality Assurance team is responsible for understanding business processes, systems/applications, testing protocols, and requirements/intended functionality for new projects. They are also responsible for growing and maintaining our Automated Testing Processes using our automated testing tools.

The Corporate Applications Development & Platform Support Quality Assurance Manager should be able to validate business, functional, non-functional requirements and use cases. You will lead the function that works closely with the BA Manager and BA team, Project Management Manager and Project Managers, Business Relationship Managers, and Software Developers to create the QA function for the company. You and your team will execute those portions of the project lifecycle dealing with quality assurance, test strategy, test cases, scripts, test data, testing results and metrics, backlog grooming and acceptance criteria creation.

This role will oversee the QA function and will create the standards, templates, guidelines, methodologies, and processes required for optimal quality assurance and will support the selection of tools to execute this function and incorporate it seamlessly into application development, project management SDLC/methodology, and delivery team. Role may require supporting multiple methodologies (waterfall, iterative, agile).

The Corporate Applications Development & Platform Support Quality Assurance Manager is a full-time role located in Southfield, Michigan and reports to the Application Development & Platform Support Director. Paid relocation is not available for this position.

• Management of QA function and allocation of QA resources on projects based on priority and other elements of resource management of a shared service
• Participate in the leadership team for the PMO with BA Manager, BRM leader(s), ITSM leader, and PM Manager
• Coach and mentor of quality assurance team members
• Document and differentiate testing and validation of business requirements, functional requirements, non-functional requirements, use cases and/or features, epics, and user stories
• Establish traceability from test cases back through business requirements
• Develop test plans, scripts, criteria and/or acceptance criteria
• Provide criteria for and/or create test data to support testing phases
• Support and enforce IT PMO processes and systems
• Collaboration on development of standards, processes, and tools across the project delivery
• Provide leadership in release management; collecting, documenting, coordinating and publishing a release cadence and calendar, in addition to creating necessary processes, templates, and other elements of initial release management capabilities
• Support in-house development teams with quality assurance for projects and support validation
• Participate in demand management, supply management and estimating as well as staffing and resourcing decisions for projects and programs
• Collaborate on evaluation of vendors and development of new systems requirements related to quality assurance function and/or QA steps in the SDLC
• Management of vendors providing technology services and systems the company related to quality assurance
• Orchestrate and enable all types of testing: load, performance, system integration, negative, end-to-end, regression, etc.
• Support and coordinate User Acceptance Testing
• Oversee team responsible for creating and executing Automated Testing Processes.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

What You’ll Bring

• A Bachelor or Masters Degree in Information Systems or a related field; relevant work experience may be considered in lieu of degree
• Minimum of six (6) years experience with a minimum of four (4) years in quality assurance leveraging waterfall and agile methodologies.
• Minimum three (3) years’ experience in an IT leadership role in application development or other significant exposure to application analysis and requirements specifications and testing is preferred
• Experience leading complex initiatives and improving processes, tools, or operating models at a functional level
• Must be process and detail oriented and able to grasp the big picture. The ideal candidate would be a creative and innovative person with a demonstrated track record of collaboration
• Strong capability to influence and partner across functions, driving alignment and outcomes without relying on formal authority
• Sound judgment in identifying, anticipating, and mitigating risk within scope of responsibility
• Experience coaching and developing talent, including performance management and capability building.
• Excellent written and verbal communication skills in English, with the ability to convey complex information clearly to senior stakeholders
• Membership and/or active participation in quality assurance communities, chapters, or networks.
• Experience in an established consulting firm as a consultant is a plus.
• Experience with UI Path’s Testing Automation is a plus.
• Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.35 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Gold-level award-winning Veteran Friendly Employer.