What are the responsibilities and job description for the Service Desk Specialist position at Alined Consulting Group?
Overview:
We are hiring full-time Service Desk Analysts. This role is ideal for candidates seeking hands-on IT experience in a flexible schedule.
Key Responsibilities:
- Provide Level 1 technical support to users
- Assist with basic troubleshooting and issue resolution
- Document and escalate issues when necessary
Qualifications:
- Eagerness to learn and grow in IT
- Strong communication skills
- Deliver strong customer service while maintaining professionalism on calls; effectively identify root issues and route/escalate requests to the appropriate teams for resolution
- Prior technical exposure is helpful but not required
Salary : $17 - $18