What are the responsibilities and job description for the CONCIERGE position at Alila Napa Valley?
Summary
Overview:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Join the team at Alila Napa Valley, a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking a Part-Time Concierge to join our guest services team—someone who is passionate about creating memorable stays through thoughtful service and expert local knowledge.
As a Concierge, you’ll curate tailored recommendations and assist with everything from dining reservations and wine tours to spa appointments and transportation. You’ll serve as a knowledgeable and gracious ambassador of both the resort and the Napa Valley region.
Why Work With Us:
Responsibilities:
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Qualifications
Qualifications:
Overview:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Join the team at Alila Napa Valley, a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking a Part-Time Concierge to join our guest services team—someone who is passionate about creating memorable stays through thoughtful service and expert local knowledge.
As a Concierge, you’ll curate tailored recommendations and assist with everything from dining reservations and wine tours to spa appointments and transportation. You’ll serve as a knowledgeable and gracious ambassador of both the resort and the Napa Valley region.
Why Work With Us:
- Competitive salary and benefits package
- Paid time off from date of hire
- Medical, dental, and vision insurance
- 12 free nights at Hyatt hotels worldwide colleague rates
- $1,000 annual wellness/education reimbursement
- A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate
Responsibilities:
- Warmly greet guests and provide attentive, personalized service throughout their stay
- Assist with reservations, activity planning, transportation, and special requests
- Coordinate VIP services and ensure high-profile guests receive seamless experiences
- Offer expert recommendations on Napa Valley wineries, restaurants, attractions, and cultural events
- Respond to guest inquiries across phone, email, and in-person with efficiency and care
- Partner with resort departments to deliver cohesive, elevated guest service
- Maintain compliance with resort policies and ensure a welcoming, luxury
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Qualifications
Qualifications:
- Prior concierge or luxury guest services experience preferred
- Familiarity with Napa Valley’s food, wine, and cultural scene strongly preferred
- Excellent verbal and written communication skills
- Strong organizational skills and ability to manage multiple guest needs at once
- Positive, guest-first mindset and ability to remain calm under pressure
- Flexible availability, including weekends, evenings, and holidays
- Knowledge of hotel systems (Opera or similar) a plus
- Ability to work independently and as part of a collaborative team
- Ability to stand and walk for extended periods (up to 8 hours per shift)
- Frequent bending, kneeling, reaching, and lifting up to 50 pounds
- Comfortable using cleaning equipment and handling cleaning products safely
Salary : $1,000
