Chiropractic Office, Receptionist

AlignLife Chiropractic and Natural Health Center

We are looking for a happy, friendly, detail-oriented, organized individual to help us serve our patients and community in our well-known, family-oriented chiropractic wellness center. We provide training and team collaboration to create a work environment full of support and passion for our patient’s health.

Job Description:

This receptionist is ultimately responsible for ensuring an excellent customer service experience. They will directly assist patients to coordinate care and account details. This includes coordinating all aspects of the patient experience by managing the patient schedule, patient files, active patient payments, and overseeing internal marketing campaigns. 

The receptionist position consist of two roles, Check-In and Check-Out .

The check-in role is the “Boss of Today”. Their primary focus is always patient flow, scheduled appointments, and compliance. Check-in is always ready to receive the incoming patients, and is the time-keeper for the office. The check-in is instrumental in setting the patient's expectations for their appointment. The Check-Out role is the “Boss of Tomorrow”. The primary focus is to protect, promote and enforce patient accounts, scheduling, collections, and building patient relationships. The Check-Out role is primarily responsible for incoming calls, financial agreements, basic insurance questions and concluding each patient's visit on a satisfactory and positive note.

Cross-training is encouraged once primary role competency is achieved. Participation in patient care utilizing modalities and assisting in evaluations and radiographs would advance salary and status. 

Skills and Additional Requirements:

Check-In Role

• Positive Energy
• Clear and concise communication both verbal and written
• Great with people, friendly and welcoming
• Strong Leadership and organization skills
• Ability to say “No” or Correct and Redirect with a Smile
• Love interactions with diverse range of people

Check-Out Role

• Kind and empathetic
• Steadfast in the commitment to mission of the practice
• Have high value for natural chiropractic care
• Deep understanding and appreciation for the patient process

• Great with Finances and have a healthy relationship with money

Specific Responsibilities:
In maintaining the primary responsibility as the receptionist you must undertake responsibilities including the following:

• Conduct Morning/Closing Daily Tasks to prepare the office to start seeing patients and close at the end of the day

• Conduct a Morning Huddle each morning ensuring that you stay on track and adhere to the agenda

• Greet all patients by name, have them sign in, and check them into the EMR
• Manage office flow
• Call on Missed Appointments to Reschedule (same day preferred)
• Inform Tech CA's/ DC of patient arrivals for Initial Visits and Reports
• Make reminder calls for all Initial Visits and consults.
• Print Detailed Day Sheet for providers to initial
• Promote all clinic events with hand-outs, flyers, and communications
• Answer incoming phone calls/Retrieve and return phone messages
• Check-out all patients
• Process Transactions
• Manage patient accounts (OTC monthly payments, Auto payments, etc.)
• Conduct Plan of Care Follow Up

• Schedule future appointments, reschedule missed appointments
• Basic assistance with digital media

• Manage Reviews and Testimonials

At AlignLife Chiropractic, we want our team to be excited about coming to the office. We are committed to delivering quality healthcare to our Northern Nevada community. We believe that work should be fun, challenging, and rewarding - as all good work is. We believe that when we take care of our team, we create a culture that is happy and hardworking. We want team members that other people love to be around. 

If you think you are a good fit for an office like this, apply today! We can't wait to meet you!

Salary : $19 - $21