Director of Operations-Eastern Region

Here's the job description with the company-specific information removed and generalized:

Director of Operations

Position Overview

The Director of Operations, working collaboratively with a Market Medical Director and Vice President of Operations, is responsible for the operational performance, client account management, and overall oversight of hospital-based physician programs within an assigned geographic region. This individual maintains a strong presence at partner hospitals, builds collaborative relationships with hospital leadership and community physicians, and serves as the primary point of contact for operational performance and contract management.

Key Responsibilities

• Build, develop, and maintain strong operational relationships with hospital partners and community physician practices.

• Support the successful implementation of new physician programs.

• Establish performance goals with hospital leadership and physician partners and ensure operational objectives are achieved.

• Conduct regular client touchpoints, quarterly business reviews, and annual onsite presentations.

• Partner with Recruiting, Credentialing, Scheduling, HR, and Clinical Leadership to ensure program success.

• Oversee hospital agreements, fee structures, and operational performance.

• Support physician interviews and onboarding as needed.

• Assist with policy implementation, compliance initiatives, and operational best practices.

• Maintain relationships with community physicians and address operational concerns.

• Respond to hospital billing and invoice-related questions.

• Identify opportunities to improve operational performance and expand services.

• Develop proposals and financial analyses for new business opportunities and program growth.

• Understand financial performance, pricing, and operational impacts of program changes.

• Lead contract renewal negotiations.

• Partner with Business Development on growth initiatives within the assigned territory.

• Coordinate marketing initiatives with hospital partners when appropriate.

• Evaluate industry trends and recommend operational improvements.

• Participate in special projects and represent the organization as needed.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field (or equivalent experience).

• Master's degree preferred.

• 3–5 years of progressive healthcare operations leadership experience.

• Strong analytical, organizational, leadership, and problem-solving skills.

• Excellent communication and negotiation abilities.

• Experience interacting with hospital executives, physicians, and multidisciplinary teams.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience

• Physician practice management.

• Women's health or obstetrics experience.

• Knowledge of healthcare regulations.

• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.

• Understanding of medical terminology.

Travel

• Moderate to extensive travel to client locations is required.