Managed Services IT Support Specialist

As we kick off the new year, Align Right Technologies is seeking a skilled IT Support Specialist to join our team. We are a fast-growing Managed Service Provider supporting small to mid-size businesses across multiple industries. Our team delivers proactive IT management, security, cloud, and help desk services with a focus on long-term client success. We value ownership, clear communication, continuous learning, and doing the right thing for clients and teammates.

The ideal candidate will possess excellent technical expertise and a passion for helping clients solve their IT issues. As an IT Support Specialist, you will provide comprehensive IT support, manage and monitor client networks, and ensure the highest level of service and satisfaction.

Responsibilities

• Technical Support: Provide technical support to clients by troubleshooting hardware and software issues, resolving network problems, and assisting with IT-related inquiries. This includes remote and on-site support as needed.
• System Maintenance: Perform regular maintenance tasks such as software updates, security patches, and system backups to ensure the smooth operation of client systems. Monitor and manage desktop and workstation assets, tracking warranties and service contracts.
• User & Device Support: Offer comprehensive user support for common software packages and operating systems. Utilize remote access tools to resolve issues quickly and efficiently, minimizing downtime for clients.
• Client Communication: Maintain clear and effective communication with clients, providing updates on the status of their IT systems and addressing any concerns or questions they may have. Document all support activities and client interactions.
• Training & Documentation: Provide training to clients on the use of IT systems and best practices for security and efficiency. Create and maintain documentation for IT processes, procedures, and client configurations.
• Continuous Improvement: Stay up-to-date with the latest technology trends and advancements. Continuously seek ways to improve IT support services and enhance client satisfaction. You will be responsible for providing technical support to our employees, troubleshooting hardware and software issues, and maintaining IT systems.
• Install and configure hardware and software: Set up new equipment and ensure it is properly integrated into the client's network.

Required Skills and Qualifications

• Technical expertise: Strong knowledge of computer systems, networks, and hardware/software troubleshooting.
• Experience: Minimum of 2 years of experience in IT support, preferably in an MSP environment.
• Certifications: Relevant certifications such as CompTIA A , Network , or similar.
• Communication skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.
• Problem-solving skills: Ability to quickly diagnose and resolve issues, often under pressure.
• Team player: Ability to work effectively with others and share knowledge.

Benefits:

• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Experience:

• IT support: 3 years (Preferred)

Work Location: In person