What are the responsibilities and job description for the Resettlement Network Services Guide - family Resource Connections position at Alight?
Description
Resettlement Network Services Guide, Family Resource Connections - U.S. Enterprise
August 2025
Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office or at
community partner locations)
Role: Full-time, benefits eligible
40 hours/week, weekday/daytime hours, some evenings and weekends required
Reports to Program Manager
**
Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We
know we need to always be better, and we believe in the power and abundance of everyday people,
everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the
displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and
doers, then read on!
Role Overview
The Family Resource Connections Guide provides individualized support for newcomer families, helping
them navigate urgent and long-term needs through resource connections, referrals, and guidance. This
role combines direct case support with active outreach to connect and recruit families into services,
including holding walk-in hours both at Alight and at additional community locations to reach more
families.
Key Responsibilities
Participant Identification & Recruitment
Proactively identify and recruit eligible families into Family Resource Connections
through partner referrals, walk-ins, and outreach at community sites (libraries, schools,
clinics, faith centers, community events).
Conduct intake/orientation to confirm eligibility, explain services, and enroll families
into the program. Coordinate warm handoffs from internal programs (e.g., Community Workshops,
employment and career support) and external partners.
Direct Family Support
Provide 1:1 walk-in and scheduled appointments for families seeking assistance.
Hold regular walk-in meeting times at Alight and at partner/community locations(e.g.,
libraries, schools, community centers) to improve accessibility.
Ensure families receive timely follow-up after appointments, with referrals tracked and
confirmed.
Outreach & Referral Connections
Develop and maintain partnerships with local agencies, schools, housing navigators,
community organizations, and other referral partners.
Proactively identify families in need through outreach at community events, and
referrals from partner agencies.
Refer families to other RNS service areas and other partners, as appropriate and
needed.
Documentation & Reporting
Track cases, referrals, enrollments, and outcomes in the shared case management MRIS
and any Internal customer database.
Meet internal and grant reporting requirements.
Ensure compliance with grant and organizational reporting standards.
Collaboration
Participate in regular internal and collaborative partner meetings.
Documentation & Reporting
Enter workshop attendance, outputs and outcomes into MRIS and any internal case
management tracker.
Ensure compliance with grant and organizational reporting standards.
Iteration and Refinement through Internal Co-Creation
Participate in and/or lead discussion and brainstorming sessions with the Alight U.S.
Enterprise team if and when you hit roadblocks to enrollment, available resources,
referrals, etc.
Illustrative Measurable Expectations
Manage a caseload of 20-30 active families per month.
Provide a minimum of 15 individualized appointments per week.
Enter case notes into MRIS within 48 hours of contact with a client.
Ensure walk-in availability at least 2 days per week at Alight and at least 1 day per week at a
rotating community location.
Ensure monthly contact with all active clients.
Enroll at least 20 new families per quarter through outreach and referrals.
Facilitate 20 successful community referrals per quarter with documented follow-up.
Other
Other duties as needed, and any other activities that may be required in a rapidly changing
environment.
The Team
You will coordinate with every team member on the U.S. Enterprise.
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds
and specifically encourage members of refugee, immigrant or other displaced communities to join us.
Building a shared organization takes time and intention. We will always be becoming Alight, which
means your work will evolve as well. For now, here’s how you could anticipate spending your time:
Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking
refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great
outcomes, all while staying true to ourselves and being guided by Ukrainians themselves.
Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to
serve the customers in a better way, no matter what it takes, while being a team player in a larger
resettlement effort.
Be Human Centered – You will work to keep Ukrainian families at the center of all that we do, and keep
yourself and the team accountable to the human-centeredness of our activities.
Do the Doable – The mountain can feel big, but you know success can come in small ways, and will lead
the team to have a “doing the doable” spirit.
Qualifications
These are “must-haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes
you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is
constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You
take responsibility for your part and know how to step back and give others the space to shine.
We’re also looking for the following qualifications and competencies:
Bilingual (English Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by
individuals new to Minnesota through humanitarian protection programs) highly preferred.
You have 1-2 years of customer service or administrative experience and have the highest
standard for customer service, knowing how to offer this in a generous and joyful way.
Strong organizational and communication skills.
Proficient computer skills.
Commitment to human-centered and culturally responsive approaches.
You work well with a lot of freedom and do your best work in a culture that does the doable
with whatever resources we have.
You are culturally agile and are invigorated by co-creating with multiple partners.
You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work
beside.
You deliver your work generously and take ownership of everything that lands in your lap.
Applicants must be legally authorized to work in the United States
Access to reliable transportation.
These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the
spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please
reach out.
Salary Range
$50,000 to $53,000K
Benefits
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance,
shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In
return, we expect that you will take ownership of your work and follow-through on your commitments;
sometimes that means flexing your schedule and we’re good with that.
Learning & Development – Access thousands of free online learning courses to take at your own pace
and tailor to your professional goals.
Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our
staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage
for your spouse/dependents.
Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of
service.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample
opportunity to take time off when you need it.
Alight
We are on a journey to build Alight, a new platform of amazing people and organizations providing
lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org
Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity,
gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable
laws govern
Resettlement Network Services Guide, Family Resource Connections - U.S. Enterprise
August 2025
Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office or at
community partner locations)
Role: Full-time, benefits eligible
40 hours/week, weekday/daytime hours, some evenings and weekends required
Reports to Program Manager
**
Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We
know we need to always be better, and we believe in the power and abundance of everyday people,
everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the
displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and
doers, then read on!
Role Overview
The Family Resource Connections Guide provides individualized support for newcomer families, helping
them navigate urgent and long-term needs through resource connections, referrals, and guidance. This
role combines direct case support with active outreach to connect and recruit families into services,
including holding walk-in hours both at Alight and at additional community locations to reach more
families.
Key Responsibilities
Participant Identification & Recruitment
Proactively identify and recruit eligible families into Family Resource Connections
through partner referrals, walk-ins, and outreach at community sites (libraries, schools,
clinics, faith centers, community events).
Conduct intake/orientation to confirm eligibility, explain services, and enroll families
into the program. Coordinate warm handoffs from internal programs (e.g., Community Workshops,
employment and career support) and external partners.
Direct Family Support
Provide 1:1 walk-in and scheduled appointments for families seeking assistance.
Hold regular walk-in meeting times at Alight and at partner/community locations(e.g.,
libraries, schools, community centers) to improve accessibility.
Ensure families receive timely follow-up after appointments, with referrals tracked and
confirmed.
Outreach & Referral Connections
Develop and maintain partnerships with local agencies, schools, housing navigators,
community organizations, and other referral partners.
Proactively identify families in need through outreach at community events, and
referrals from partner agencies.
Refer families to other RNS service areas and other partners, as appropriate and
needed.
Documentation & Reporting
Track cases, referrals, enrollments, and outcomes in the shared case management MRIS
and any Internal customer database.
Meet internal and grant reporting requirements.
Ensure compliance with grant and organizational reporting standards.
Collaboration
Participate in regular internal and collaborative partner meetings.
Documentation & Reporting
Enter workshop attendance, outputs and outcomes into MRIS and any internal case
management tracker.
Ensure compliance with grant and organizational reporting standards.
Iteration and Refinement through Internal Co-Creation
Participate in and/or lead discussion and brainstorming sessions with the Alight U.S.
Enterprise team if and when you hit roadblocks to enrollment, available resources,
referrals, etc.
Illustrative Measurable Expectations
Manage a caseload of 20-30 active families per month.
Provide a minimum of 15 individualized appointments per week.
Enter case notes into MRIS within 48 hours of contact with a client.
Ensure walk-in availability at least 2 days per week at Alight and at least 1 day per week at a
rotating community location.
Ensure monthly contact with all active clients.
Enroll at least 20 new families per quarter through outreach and referrals.
Facilitate 20 successful community referrals per quarter with documented follow-up.
Other
Other duties as needed, and any other activities that may be required in a rapidly changing
environment.
The Team
You will coordinate with every team member on the U.S. Enterprise.
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds
and specifically encourage members of refugee, immigrant or other displaced communities to join us.
Building a shared organization takes time and intention. We will always be becoming Alight, which
means your work will evolve as well. For now, here’s how you could anticipate spending your time:
Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking
refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great
outcomes, all while staying true to ourselves and being guided by Ukrainians themselves.
Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to
serve the customers in a better way, no matter what it takes, while being a team player in a larger
resettlement effort.
Be Human Centered – You will work to keep Ukrainian families at the center of all that we do, and keep
yourself and the team accountable to the human-centeredness of our activities.
Do the Doable – The mountain can feel big, but you know success can come in small ways, and will lead
the team to have a “doing the doable” spirit.
Qualifications
These are “must-haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes
you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is
constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You
take responsibility for your part and know how to step back and give others the space to shine.
We’re also looking for the following qualifications and competencies:
Bilingual (English Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by
individuals new to Minnesota through humanitarian protection programs) highly preferred.
You have 1-2 years of customer service or administrative experience and have the highest
standard for customer service, knowing how to offer this in a generous and joyful way.
Strong organizational and communication skills.
Proficient computer skills.
Commitment to human-centered and culturally responsive approaches.
You work well with a lot of freedom and do your best work in a culture that does the doable
with whatever resources we have.
You are culturally agile and are invigorated by co-creating with multiple partners.
You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work
beside.
You deliver your work generously and take ownership of everything that lands in your lap.
Applicants must be legally authorized to work in the United States
Access to reliable transportation.
These are the things we’re aiming to find. However, we’re open to being surprised. If you embody the
spirit of Alight, care deeply about the cause, and if you bring something else that’s special, then please
reach out.
Salary Range
$50,000 to $53,000K
Benefits
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance,
shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In
return, we expect that you will take ownership of your work and follow-through on your commitments;
sometimes that means flexing your schedule and we’re good with that.
Learning & Development – Access thousands of free online learning courses to take at your own pace
and tailor to your professional goals.
Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our
staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage
for your spouse/dependents.
Retirement – We contribute 6% of your salary regardless of your contribution amount, after one year of
service.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample
opportunity to take time off when you need it.
Alight
We are on a journey to build Alight, a new platform of amazing people and organizations providing
lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org
Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity,
gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable
laws govern
Salary : $50,000 - $53,000
