Onboarding Support Liaison (OSL) Lead, U.S. Enterprise

Description

Onboarding Support Liaison (OSL) Lead – Temporary Staff Hire- US Enterprise

Location: Twin Cities (Minnesota); non-remote position with frequent visits within the metro area.

Role: 40 hours/week, weekday/daytime hours., limited term through June 30, 2026

Reports to US Enterprise Co-Lead, Strategy and Engagement.

Applicants must be legally authorized to work in the United States

Purpose

The Onboarding Support Liaison (OSL) Lead is responsible for building and sustaining a pipeline of New American jobseekers into Long-Term Care employment and supporting them through employer onboarding, compliance, and required digital training.

This temporary role focuses on mobilization, outreach, tool testing, and direct service delivery to ensure that New Americans are able to successfully engage with onboarding systems and that Alight can test, refine, and document a scalable onboarding support model.

During this phase of the grant, the OSL Lead will spend significant time conducting outreach and job support activities to ensure a steady stream of clients reaches the point of needing onboarding assistance. As the pipeline stabilizes, the role will increasingly focus on digital onboarding support, workflow refinement, and documentation for replication.

Key Responsibilities

• Pipeline Development, Outreach, and Mobilization
• Proactively conduct outreach to New American-serving CBOs, PCA and CNA training providers, and LTC employers to generate awareness of the OSL service and identify potential clients.
• Maintain consistent engagement with New Americans currently in training programs or recently graduated to ensure a steady pipeline of individuals reaching the onboarding stage.
• Document all outreach activities, partnerships, and referrals to build a portfolio of LTC employers, training providers, and onboarding systems across the metro area.
• Coordinate with employers and training partners to identify when new hires will require onboarding support and ensure timely connection to services.
• Direct Job and Onboarding Support
• Work with job seekers to apply for relevant positions, interview, and complete all steps necessary to begin orientation and training.
• Facilitate one-on-one onboarding support for 15–20 New American hires at a time using platforms such as Relias, HealthStream, Paycom, MedTrainer, etc.
• Troubleshoot barriers related to login, navigation, comprehension, and digital literacy.
• Communicate in plain language, supporting English and digital literacy needs.
• Tool Testing, Documentation, and Continuous Improvement
• Map and assess onboarding platforms and employer processes.
• Obtain feedback from New Americans and stakeholders on onboarding supports and toolkits.
• Develop, document, and refine the OSL Toolkit / SOP.
• Track outcomes, document lessons learned, and contribute to final reporting and recommendations.
  
  

Success Measures

• Demonstrated ability to generate and sustain a pipeline sufficient to maintain an active caseload of ~20 New American clients through ongoing outreach and partner engagement.
• ≥85% onboarding completion rate achieved among supported clients.
• Employer engagement processes established with at least 5 LTC employers or training providers per month.
• ≥80% client satisfaction reported.
• Final handover package delivered with actionable recommendations for future program phases.
  
  

Quarterly Breakdown

Key Responsibilities & Deliverables

Months 1-2: Foundation Building

• Conduct outreach to new LTC stakeholders and maintain contact with those already in our network. Create active relationships with at least 5 new LTC employers and 3 new training providers to establish partnerships within this quarter.
• Document all outreach activities, partnerships, and referral pathways to contribute to the creation of a portfolio of LTC employers, training providers, and onboarding systems across the metro area.
• Support clients as they move from application to job offers into onboarding, targeting at least 15 New Americans supported by the end of month 2. Continue to refine and utilize a data collection framework (tracking completion rates, client outcomes, satisfaction).
• Continue mapping onboarding platforms (Relias, HealthStream, Paycom, etc.) and identify top 3–5 common barriers.
  
  

Months 3–4: Implementation & Scaling

• Maintain an active caseload of ~20 clients at a time by month 4 onward.
• Achieve an 85% onboarding completion rate among clients who received a job offer.
• Establish and document employer engagement and check-in processes (document cadence, sample agendas).
• Collect structured qualitative feedback from New Americans, employers, and training providers on the usefulness of onboarding supports and tools.
• Complete the state evaluation report summarizing findings, successes, and gaps.
  
  

Months 5–6: Documentation & Handover

• Support the production of a comprehensive handover OSL Toolkit / Standard Operating Procedures (SOP) package including:
• Best practices for onboarding support and pipeline-building.
• Employer engagement processes.
• Data analysis and outcomes summary.
• Recommendations for scaling or replication.
• incorporate feedback, tested workflows, and implementation guidance.
• Document at least 5 client success stories and at least 3 system-level improvement recommendations.
• Deliver a final presentation to project leadership and funders summarizing lessons learned.
  
  

Qualifications

These are “must-haves” when you join Alight:

Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.

Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.

Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.

We’re Also Looking For The Following Competencies

• You recognize that all of Alight’s work starts with displaced people, and it’s going to be your job to make sure we satisfy our customers by supporting them in their employment onboarding journey.
• Fluent in English and a second language (Somali, Oromo, Amharic, Swahili, Spanish, etc.), and comfortable communicating in-person, over the phone and via email.
• You have 1-2 years of customer service or administrative experience and have the highest standard for customer service, knowing how to offer this in a generous and joyful way.
• Proficient computer skills.
• Ability to make a human connection and engage with a variety of people in an ever-changing environment.
• You understand how to track information and are highly organized.
• You work well with a lot of freedom and do your best work in a culture that does the doable with whatever resources we have.
• You are culturally agile and are invigorated by co-creating with multiple partners.
• You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work beside.
• You deliver your work generously and take ownership of everything that lands in your lap.
  
  

Compensation & Benefits

Pay range: $25/hr - 29.80/hr, depending on experience

Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.

Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.

Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.

Alight

We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws govern