What are the responsibilities and job description for the Employment & Career Pathways Guide, U.S. Enterprise position at Alight?
Description
Employment and Career Pathways Guide – U.S. Enterprise
January 2026
Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office).
40 hours/week, weekday/daytime hours, evenings and weekends required as needed.
Reports to Employment and Career Guide Lead, Program Manager, or Co-Director
Applicants must be legally authorized to work in the United States
Languages: Seeking applicants with language proficiency in English and in Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by individuals new to Minnesota and the United States.
**
Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!
The Role
The Employment and Career Pathways Guide (ECP Guide) will provide high-touch, highly person-centered individualized services to New American residents in the City of Minneapolis. The ECP Guide will conduct community outreach, assessment, intake, resource and referral, and will bridge New Americans’ experience with educational and employer partners. The ECP Guide will also support individuals in accessing eligible support services, including credential verification. The ECP Guide will actively participate in, and contribute to, planning and hosting job fairs, and to a Community of Practice.
The ECP Guide will maintain community office hours at three Minneapolis locations: the South CareerForce location, the Cedar Riverside Opportunity Center, and a third location TBD.
Job Duties
Outreach* 15%
Illustrative Measurable Expectations
You will coordinate with every team member on the US Enterprise.
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us.
Building a Shared Organization Takes Time And Intention. We Will Always Be Becoming Alight, Which Means Your Work Will Evolve As Well. For Now, Here’s How You Could Anticipate Spending Your Time
Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great outcomes, all while staying true to ourselves and being guided by Ukrainians themselves.
Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to serve the customers in a better way, no matter what it takes, while being a team player in a larger resettlement effort.
Be Human Centered – You will work to keep Ukrainian families at the center of all that we do, and keep yourself and the team accountable to the human-centeredness of our activities.
Do the Doable – The mountain can feel big, but you know success can come in small ways, and will lead the team to have a “doing the doable” spirit.
Qualifications
These are “must-haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.
We’re Also Looking For The Following Competencies
Compensation & Benefits
Pay range $25/hr – 29.80/hr, depending on experience
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.
Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.
Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.
Employment and Career Pathways Guide – U.S. Enterprise
January 2026
Location: Twin Cities (Minnesota); non-remote position (expected to work 80%-100% in office).
40 hours/week, weekday/daytime hours, evenings and weekends required as needed.
Reports to Employment and Career Guide Lead, Program Manager, or Co-Director
Applicants must be legally authorized to work in the United States
Languages: Seeking applicants with language proficiency in English and in Somali, Oromo, Amharic, Spanish, Swahili, or other languages represented by individuals new to Minnesota and the United States.
**
Hello Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers –as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!
The Role
The Employment and Career Pathways Guide (ECP Guide) will provide high-touch, highly person-centered individualized services to New American residents in the City of Minneapolis. The ECP Guide will conduct community outreach, assessment, intake, resource and referral, and will bridge New Americans’ experience with educational and employer partners. The ECP Guide will also support individuals in accessing eligible support services, including credential verification. The ECP Guide will actively participate in, and contribute to, planning and hosting job fairs, and to a Community of Practice.
The ECP Guide will maintain community office hours at three Minneapolis locations: the South CareerForce location, the Cedar Riverside Opportunity Center, and a third location TBD.
Job Duties
Outreach* 15%
- Conduct outreach throughout the City of Minneapolis to New Americans. Work in tandem with Alight’s Employment and Career Services team.
- Conduct outreach through various methods including flyers, brochures, radio ads and more; work in tandem with Alight’s Program Manager and Communication Manager and adhere to agency policies and procedures.
- Screen participants for eligibility to specific programs as outlined by funder guidelines
- Enroll participants and complete appropriate intake process according to funder and agency policies.
- Work closely with participants to develop their personalized career development plans
- Identify, document and maintain a list of active referral resources for New Americans.
- Meet with New Americans job seekers to identify resources and employment service providers who can support them as they prepare to enter, and to maintain, employment. The Provider will refer and support New Americans as they establish relationship with these providers.
- Provide job seeking support to New Americans, including resume and interview preparation, translation, assistance to access computer labs and other job search resources, and more.
- Offer support services to New Americans in support of employment goals. Examples of job seeker support services include, but may not be limited to: expenses related to credential verification, transportation, driver's license/state ID costs, and more.
- Actively participate in, and contribute to, the Community of Practice.
- Contribute to and participate in planning and hosting three job fairs.
- Actively collaborate with community partners on individual cases where eligible.
- Consistently meet outcomes defined by grantor (City of Minneapolis) and Alight.
- Contribute to department-wide performance on outcomes.
- Input required data into digital databases, including Workforce One, and/or other platforms as necessary, in an accurate and timely manner for all participants.
- Maintain all required case file documentation per grantor’s and agency policies.
- Ensure thorough and accurate case notes in online case management system.
- Participate in periodic internal and external (funder) case file monitoring.
- Other Responsibilities* 5%
- Refer participants to Alight’s and referral partners’ services to support participant's economic-self-sufficiency and to meet funder outcome requirements.
- Adhere to proper confidentiality practices and complete any training as required by Alight and funder.
- Other duties, responsibilities, and projects assigned.
Illustrative Measurable Expectations
- 40 Individuals referred to a credential evaluation provider, or will receive employment-related support service.
- 250 Individuals will participate In job and resource fairs, and navigation services.
You will coordinate with every team member on the US Enterprise.
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us.
Building a Shared Organization Takes Time And Intention. We Will Always Be Becoming Alight, Which Means Your Work Will Evolve As Well. For Now, Here’s How You Could Anticipate Spending Your Time
Find Others – It’s going to take all of us to provide a human-worthy experience to families seeking refuge. You will work to bring in a variety of groups who believe in a shared value to achieve great outcomes, all while staying true to ourselves and being guided by Ukrainians themselves.
Bravely Be Better – You understand and recognize the gaps in the current system and aren’t afraid to serve the customers in a better way, no matter what it takes, while being a team player in a larger resettlement effort.
Be Human Centered – You will work to keep Ukrainian families at the center of all that we do, and keep yourself and the team accountable to the human-centeredness of our activities.
Do the Doable – The mountain can feel big, but you know success can come in small ways, and will lead the team to have a “doing the doable” spirit.
Qualifications
These are “must-haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.
We’re Also Looking For The Following Competencies
- You recognize that all of Alight’s work starts with displaced people, and it’s going to be your job to make sure we satisfy our customers by training and orientating private sponsor groups to support them.
- Fluent in English and a second language proficiency preferred (Somali, Oromo, Amharic, Swahili, Spanish, French, etc.), and comfortable communicating in-person, over the phone and via email. Ability to proficiently speak/write/read/understand English required.
- Two to five years of professional experience in college/educational counseling, and/or employment/vocational counseling.
- Knowledge of the higher education system required.
- Excellent interpersonal communication, counseling/coaching, and conflict resolution skills required.
- Ability to pay attention to detail, balance competing priorities, shift focus quickly, and adhere to deadlines required.
- Knowledge of systemic social and economic challenges faced by refugees required.
- Knowledge of educational and community resources required.
- Knowledge of refugee career pathways programming preferred.
- Ability to learn and use a variety of computer programs competently to perform daily work.
- Ability to make a human connection and engage with a variety of people in an ever-changing environment.
- You understand how to track information and are highly organized.
- You work well with a lot of freedom and do your best work in a culture that does the doable with whatever resources we have.
- You are culturally agile and are invigorated by co-creating with multiple partners.
- You have a founders’ spirit, embrace ambiguity, and are joyful to the people you serve and work beside.
- You deliver your work generously and take ownership of everything that lands in your lap.
- Access to reliable transportation required.
Compensation & Benefits
Pay range $25/hr – 29.80/hr, depending on experience
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow-through on your commitments; sometimes that means flexing your schedule and we’re good with that.
Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.
Health, dental, and MedEvac Insurance – We strive to offer the best-in-class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.
Salary : $25