What are the responsibilities and job description for the Associate/Junior Associates position at Ali Cat Toys?
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Ali Cat Toys is hiring!
We are a well known toys, games and books store, serving the Carrboro/Chappel Hill communities for 40 years. We are seeking dynamic Associates or Junior Associates to join our team at the beloved Neighborhood Toy Store located in Carr Mill Mall (200 N. Greensboro St., Carrboro, NC, 27510). The ideal candidates will have a passion for sales, excellent communication skills and work ethics, and a customer-centric approach.
Both full-time and part-time positions are available.
Position Summary: The Associates are responsible for smooth functioning of the store through efficient and effective customer services, sales, merchandising, inventorying, store up keeping, and other duties. They comply with company programs, policies, and procedures, and take on and complete business assignments as directed by their Superior.
Essential Job Responsibilities:
1. Deliver exemplary customer services – greet and direct customers, treat all customers with respect and courtesy, answer customers’ questions about products, and inform customers about product features, offering recommendations when appropriate.
2. Reflect positive attitude, behavior, and attributes.
3. Represent the store with professionalism and enthusiasm.
4. Maintain the store as a clean, tidy and organized place to provide customers with a pleasant shopping environment.
5. Acquire and demonstrate knowledge of store products to build sales.
6. Execute purchases and returns at the cash register while checking for accuracy, and deliver on gift wrapping services for customers.
7. Handle deliveries, put merchandise in the POS system, and organize and display merchandise on the sales floor promptly and appropriately.
8. Monitor and replenish stock levels on the sale floor - Ensure the store is fully merchandized all the time, and all store areas and shelves are organized and representable to customers.
9. Proactively act on Safety awareness of anything in store that may be hazardous to employees or customers.
10. Handle customer complaints, questions, or concerns in a professional and friendly manner, and seek help of the Superior when needed in resolving such issues.
11. Learn and acquire new skills required for efficient functioning of the store.
12. Complete additional duties, as assigned.
Required Skills and Qualifications:
Excellent verbal communication skills, exhibiting ability to effectively communicate with customers, peers, and management
Friendly, professional demeanor
Basic math functions – Ability to calculate percentages and ratios
Possess sense of urgency and a thirst for learning
Ability to work a flexible schedule based on the store/company needs
Ability to multitask, while being attentive to customers
Ability to lift up to 30 pounds and stand for extended periods
Preferred Skills and Qualifications:
Experience in retail sales or customer service
Familiarity with point-of-sale (POS) system
Experience working in a team-oriented environment
Job Types: Part-time, Temporary
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12 - $14