Business Operations Analyst

American Liberty Hospitality

Location: Houston, TX

Company Overview

American Liberty Hospitality (ALH) is a Texas-based hospitality management and development company with over 50 years of proven success with over 20 hotels under management and growing. Our diverse portfolio includes award-winning full-service, select-service, extended-stay, and lifestyle hotels under leading brands such as Hilton, Marriott, IHG, and others. ALH is recognized for delivering exceptional guest experiences, fostering career growth for associates, and generating strong returns for ownership groups. Guided by our values—Be Passionate, Spread Hospitality, Appreciate People, Do the Right Thing, Create Value, and Give Back—we combine the strength of global brands with the agility and accountability of a privately held company.

Position Summary

This role will help drive smarter decisions by the management team, automate key workflows, and connect critical business systems across sales, operations, and accounting. The ideal candidate is naturally curious, constructively challenging, and highly collaborative, driven to uncover root causes and deliver process and analytics solutions that create meaningful, measurable results.

Key Responsibilities

Data Strategy & Reporting

• Develop dashboards and recurring reports to monitor KPIs across properties
• Monitor and report on key hospitality performance metrics (KPIs), uncover trends, and shape strategies in collaboration with the ALH team to drive results.

Brand & Partner Collaboration

• Collaborate with Hilton and other brand partners to implement initiatives that enhance operations and elevate guest experience.
• Participate in cross-functional projects, ensuring ALH properties are always on the forefront of brand and enterprise initiatives.

Tech & System Integration

• Implement strategies to integrate disparate data sources for more comprehensive reporting.
• Track and report support activities through Nutshell CRM, MS Teams, and other platforms to share meaningful insights with our Hotel Leader Support team.

Project Management

• Lead high-impact projects from ideation to implementation including operations audits, labor optimization, and brand compliance scheduling.
• Collaborate with management on data-driven strategies to boost efficiency and guest satisfaction.

How You’ll Work With Us

• Partner closely with our hotel leaders and corporate support team to drive portfolio-wide performance.
• Share insights with teams to help shape the tools and resources hotel leaders rely on every day.

What You’ll Own

• Delivering actionable insights that align with ALH’s strategic priorities.
• Turning performance data into meaningful recommendations that help hotels win in their markets.
• Ensuring hotel leaders have the tools and confidence to deliver best in class performance.

Qualifications

• Bachelor’s degree in Business, Hospitality Management, or related field (or equivalent experience).
• Strong data skills and advanced experience in tools including Excel and BI software (e.g., Tableau, Power BI); ability to query and mine various data sources.
• Experience influencing cross-functional teams and stakeholders.
• SQL or basic querying skills are a plus but not required.
• Experience managing multiple, concurrent projects.
• Hotel experience is not required, just a passion for processes, tech, and problem-solving.

Compensation & Benefits

• Competitive executive compensation package with performance incentives.
• Comprehensive benefits including health, dental, vision, life, disability, and 401(k).
• Opportunity to contribute at a senior leadership level within a respected, growing, and value-driven organization.