What are the responsibilities and job description for the Director of Operations position at Algro International LLC?
Algro International LLC is a trusted leader in private label rice and grain products, delivering high-quality, globally sourced goods to top retailers across the U.S. and beyond.
With a deep expertise in importing Food CPG products, we manage complex international supply chains and execute flawlessly across branded and private label programs. Our portfolio includes Simply So, a fast-growing frozen rice brand redefining the better-for-you freezer aisle.
As we grow, we’re looking for a seasoned Director of Operations to take full ownership of our operational backbone—from supply chain to logistics, imports, and customer service.
As Director of Operations, you'll lead and optimize our end-to-end supply chain, ensuring our products—from Asia to the U.S.—arrive on time, in spec, and in full. You’ll manage a lean, high-performing team across logistics, customer service, imports, and collaborate cross-functionally to drive operational excellence and scalable systems.
This is a high-impact leadership role with visibility into all aspects of the business.
Key Responsibilities
- Oversee all operational functions: global supply chain, imports, customer service, and logistics
- Manage 3PL partners, freight forwarders, customs brokers, and co-packers
- Lead and mentor a team across imports, CS, logistics, and operations
- Optimize freight and warehouse costs while ensuring high service levels
- Develop scalable SOPs, processes, and KPIs for all ops functions
- Collaborate with Sales, Finance, QA, and Product Development teams
- Monitor global supply chain risks (lead times, container costs, port disruptions)
- Implement tools and systems to improve forecasting, traceability, and communication
- Report directly to company leadership and contribute to strategic planning
Qualifications
- 8 years in CPG operations, with experience in imported food products
- Deep understanding of international logistics, customs, and 3PL management
- Experience working with retailers, distributors, and private label programs
- Strong leadership and cross-functional communication skills
- Detail-oriented and systems-minded—you love building efficient processes
- Comfortable in fast-paced, entrepreneurial environments
- ERP experience (NetSuite, SAP, or similar); Excel/Google Sheets expert
- Bonus: Experience in frozen, grains, or natural food categories
Why Algro?
- Industry leader with startup energy
- Manage a high-performing team and build for scale
- Competitive salary bonus benefits
- Visibility into both private label and emerging brand portfolios
- Collaborative and agile work environment