What are the responsibilities and job description for the Warranty Coordinator position at Alfred Kärcher SE & Co. KG?
The salary range for this position is $20.00 - $24.00 hourly depending on experience
Purpose
Inspect and document machines returned from the field for warranty evaluation and credit. Process dealer and customer warranty reimbursement claims. Respond to dealer and customer warranty inquiries via phone and email.
This is how you WOW:
- Enter or update the credit order for the returned machines and accessories in the SAP system to generate the credit back to the dealer or customer
- Research and confirm the dealer’s repair claim met the requirements for warranty coverage based on both the warranty time period and the repair was due to a defect or workmanship
- Confirm the labor and travel reimbursement is within the warranty time guidelines
- Generate a warranty claim credit into the SAP system for each approved claim to include machine and part failure data, updating the historical repair of the machine and ensuring the credit order matches the approved claim
- Receives and responds to calls and emails regarding warranty questions from dealers and customers.
- Uses Microsoft Outlook, Word and Excel for communications and data updates
It would be WOW if you would bring this in:
- Bachelors or Associates Degree or equivalent combination of education and experience.
- Understands and uses Microsoft Office software, i.e., Outlook, Word, and Excel.
- SAP and data entry experience required. Ability to use and learn the SAP system.
- Able to learn the products that are returned for warranty credit.
- Collaborates willingly in a team environment.
- Demonstrates professional integrity and confidentiality.
Our Kärcher WOW-package:
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA and 401K matching plans
- Paid sick time, as well as short and long-term disability insurance
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran
So: Wanna WOW with us?
Simply upload your resume online and leave your contact information. We look forward to getting to know you!
Together towards a clean world.
Benique Lucero | Sr. Talent Acquisition Specialist
Benique.Lucero@karcher.com
Salary : $20 - $24