Warranty Compliance Auditor

Job Title: Warranty Compliance Auditor East

Duration: 12 months with possible extension

Location: Philadelphia PA 19073

Pay Rate:$50 - $53.84/hr on W2

JOB SUMMARY

Roles & responsibilities

• Responsible to perform Dealer warranty, parts, labor and part rate, sales, and CPO and related service operational audits; recommend corrective action where needed within policy guidelines and direction from Manager, Warranty and Compliance for the U.S. Provide cost/volume statistical analysis and administer cost containment programs.

• Perform in-dealership compliance reviews of all dealership supporting documents, parts, and accounting data (travel 50% - 75%).

• Write warranty compliance audit reports, and action plan to dealer to remedy in-dealership shortcomings as pertaining to warranty, service and parts operation.

• Provide training to Dealers and field on the Warranty Compliance Review process.

• Monitor action plan results and provide ongoing counseling; follow up on implementation with Regional AfterSales Managers and dealerships.

• Train Regional AfterSales Managers and dealerships to recognize and correct out-of-line trends and policy non-compliance.

• Monitor compliance at the dealer and , relating to timely warranty handling, procedures, claim submission, authorizations, parts usage, and disclosure.

• Review adherence to and proper application of warranty procedures, submission of warranty transactions, subsequent record keeping at dealer and level, proper warranty part identification and handling for compliance.

• Compile contact report on dealership warranty compliance review, report findings and action plan to Manager, Warranty Audit and Compliance, the Regional AfterSales Manager, and the respective dealer.

• Maintain dealer warranty compliance review files.

• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies.

• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats.

Qualifications

Education:

• College degree in Automotive Technology, Business Administration/Management or equivalent work experience

• ASE certification recommended

Experience:

• 5 plus total years of automotive experience.

• In-dealership experience with emphasis on business and service department administration

• Experience in dealership warranty processing, claims adjusting, investigation, and warranty policy interpretation

• Automotive technical knowledge and dealer service experience a must

Skills:

• Good interpersonal and negotiation skills

• Strong presentation skills

• Professional appearance and conduct

• Knowledge of MS Office suite programs, and dealer management systems

Competencies:

• Ability to work independently

• Comfortable engaging with dealership executives

• Analytical

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.