What are the responsibilities and job description for the Front Desk Concierge position at Alfalla Hospitality?
Front Desk Concierge
Alfalla Hospitality – Verandas Bed & Breakfast, Front Street Inn, Graystone
Downtown Wilmington, NC
At Alfalla Hospitality, we’re not just checking guests in — we’re creating unforgettable moments. As the front desk concierge for our luxury boutique hotels, you’ll be the warm, welcoming face of Verandas Bed & Breakfast, Front Street Inn, and Graystone.
We believe in delivering unreasonable hospitality—the kind of thoughtful, over-the-top care that makes our guests feel truly at home.
Schedule:
- Friday: 10:00 AM – 10:00 PM
- Saturday: 10:00 AM – 10:00 PM
- Sunday: 10:00 AM – 10:00 PM
What You’ll Do:
- Welcome guests with warmth and professionalism
- Assist with check-in/check-out and reservations
- Provide personalized recommendations and local insights
- Carry luggage and assist guests with belongings
- Move confidently up and down stairs throughout the day
- Anticipate guest needs and go above and beyond to exceed expectations
- Coordinate seamlessly with housekeeping and other team members
What We’re Looking For:
- A natural host with a passion for hospitality
- Excellent communication and people skills
- Comfortable with stairs, carrying items, and staying active — athleticism is important
- Dependable, detail-oriented, and organized
- Experience in hospitality or customer service a plus (but not required)
Why Join Us:
- Be part of a team that lives and breathes luxury hospitality with heart
- Competitive pay and a supportive work environment
- Opportunity to grow within a family of boutique properties
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 36 per week
Work Location: In person
Salary : $15 - $18