Account Manager

Account Manager

ALFA International – Armonk, NY

About ALFA International

Founded in 1938, ALFA International is a third-generation, family-owned leader in the foodservice industry. We are a premier national supplier of equipment and replacement parts to dealers, service technicians, and major national chains and supermarkets. Headquartered in Armonk, NY, we pride ourselves on a culture of service and support.

The Role: Trusted Advisor

ALFA International is seeking an energetic, commercially driven Account Manager to grow and deepen relationships with an established portfolio of key customers. This role is ideal for a sales professional who thrives on being a Trusted Advisor by building credibility, uncovering opportunity, and expanding share of wallet within existing customer accounts.

As an Account Manager, you will own your book of business end-to-end—serving as a trusted advisor while proactively identifying new revenue opportunities, strengthening partnerships, and driving measurable sales growth.

Key Responsibilities

Account Ownership & Revenue Growth

• Own and grow a defined portfolio of distributor and service technician accounts with clear revenue and activity objectives
• Identify upsell, cross-sell, and expansion opportunities within existing customer relationships
• Develop and execute account plans to increase purchase frequency, product depth, and long-term value

Proactive Customer Engagement

• Maintain a high level of outbound customer activity via meetings, phone calls, emails, LinkedIn engagement, etc
• Drive daily, high-impact customer engagement that uncovers customer needs, advances sales opportunities, and expands revenue.
• Build structured communication cadences to stay top of mind with key decision-makers and influencers

Consultative Selling & Relationship Building

• Position ALFA as a strategic partner by understanding the customer’s go-to-market, business challenges, and growth objectives
• Educate customers on ALFA's product solutions and value-added offerings
• Leverage ALFA resources, catalogs, samples, and data to influence purchasing decisions

Internal Collaboration & Execution

• Partner closely with internal colleagues in service, operations, and leadership to ensure smooth execution and customer satisfaction
• Maintain disciplined daily CRM usage to track wins, pipeline progression, growth opportunities, activity, leads, and new contacts

Market & Industry Presence

• Represent ALFA International during in-person customer visits, trade shows, and industry events
• Stay informed on industry trends, competitive activity, and evolving customer needs

Required Skills & Qualifications

• Sales-Minded Professional: Proven ability to grow revenue within existing customer accounts
• Strong Communicator: Confident, persuasive, and professional in phone, email, and go-to-market virtual and in-person interactions
• Relationship Builder: Able to establish trust with decision makers and influencers, purchasing managers, technicians, and decision-makers
• CRM Discipline: Daily use of Zoho CRM or comparable CRM systems required
• Technical Proficiency: Strong Microsoft Office skills; comfortable using LinkedIn for prospecting and networking;
• Experience: Minimum 1–3 years of account management or inside sales experience; foodservice or hospitality experience strongly preferred
• Mobility: Valid driver’s license and reliable transportation for commuting and customer visits

Preferred Qualifications

• Fluency in Spanish

Benefits

• Compensation: Competitive base salary plus performance-based bonuses.
• Benefits: 401(k) with company match, health/dental/vision insurance, and PTO

ALFA International is an equal opportunity employer.