What are the responsibilities and job description for the Client Care Specialist position at Alfa Insurance?
Company Description
Alfa Insurance® is a trusted insurance provider with over 1 million policies in force, serving customers since its founding in 1946 by the Alabama Farmers Federation. Recognized for financial stability with an A (Excellent) rating from A.M. Best Company, Alfa is committed to delivering unparalleled customer service and affordable insurance solutions. The company offers a variety of insurance products, including life, property, and automobile coverage, across multiple states. Alfa's mission is to provide personalized service, ensuring ease of business and support when customers need it most.
Role Description
This is a full-time, on-site role located in Daphne, AL, for a Client Care Specialist. The Client Care Specialist will interact directly with clients to address inquiries, resolve issues, and ensure exceptional customer service. Responsibilities include handling phone communications, maintaining customer satisfaction, fostering customer retention, and managing policy-related interactions promptly and professionally. The role also involves working collaboratively with the team to ensure a seamless experience for Alfa Insurance clients.
Qualifications
- Strong skills in Customer Satisfaction and Customer Retention
- Effective Communication abilities and knowledge of professional Phone Etiquette
- Proven experience in Customer Service roles
- Excellent interpersonal and problem-solving skills
- Proficiency in using customer relationship management (CRM) software and related tools is a plus
- High school diploma or equivalent; additional education or certifications in customer service or communications are beneficial