Sales Associate

Summary

The Sales Associate is an important Alexis Bittar brand ambassador. This role promotes the products and creates the client experience both in and outside the store. The Sales Associate achieves the sales goal through KPI focus, client development, drives conversion through salesmanship, client outreach, and client book management. They provide the client with entry into the world of Alexis Bittar and work to grow these relationships.

The full-time Sales Associates will partner with Management on all store initiatives and will also be responsible for keys & alarm code, and processing refunds.

$22/hr Commission

Responsibilities

Sales

· Achieve the store’s sales objectives through consistent personal sales goal achievement.

· Focus on KPI metrics including Sales Productivity, support the manager in tracking and achieving goals.

· Model exemplary selling techniques and customer service. Work as a team in selling.

· Prepare and send nightly and weekly business recap.

Customer Service

· Bring brand mission and core values to life in the customer experience.

· Develop and maintain long-term repeat clients through the effective use of customer service, clienteling tools and events.

· Support the manager in local outreach to the community network to develop the customer base and increase sales.

· Bring marketing ideas to build customer awareness and to increase traffic and sales.

HR

· Support in motivating the team to foster a positive work environment that is a friendly, service-oriented atmosphere. Support the brand mission and core values.

· Monitor the schedule to ensure store coverage.

Operations

· Maintain a consistently clean and well-maintained sales floor and back room.

· Ensure the products are well arranged in an orderly manner.

· Support store safety and abide by local, state, and federal regulations.

· Follow the company cash handling, loss prevention, store funds and deposit procedures.

· Ensure that all visual merchandising directives are implemented according to company standards.

· Utilize maintenance and merchandising checklists to validate that standards are consistently being met.

· Support the office filing and in-store communication system.

· Ensure all administrative responsibilities are completed promptly and accurately.

· Identify and present operational issues and concerns with the manager.

· Perform other duties as directed by the Sales Lead or home office.

Inventory

· Ensure product is replenished and re-stocked daily and as needed.

· Follow SOPs to ensure that product transfers, shipment, repairs and RTVs are accounted for with accuracy.

· Review product sales performance, customer feedback and inventory needs. Communicate with the manager and home office.

· Perform inventory audits as directed to ensure consistent inventory control and achieve store inventory shrinkage goals.

Requirements

· Previous experience in retail or relevant customer service positions.

· Flexible to work non-traditional hours to the needs of the business including holidays, nights and weekends.

· Interest in fashion and understanding of the brand’s positioning within the fashion world.

· Customer-facing interpersonal skills with high level of decorum.

· Great written and oral communication skills with an appropriate sense of urgency.

· Ability to organize, prioritize and problem-solve with little supervision.

· Ability to build and maintain productive relationships with other associates across all store locations.

· Proficiency in software programs including the POS system.

· Must have employment authorization to work lawfully in the United States.

· Ability to perform tasks in a stationary position for an extended period during business hours, able to lift boxes/fixtures of weights less than 25 lbs.