What are the responsibilities and job description for the Lead Software Implementations Project Manager position at Alexander Technology Group?
Lead Software Implementation Project Manager
Fully remote - New England based candidates only
(No sponsorship available)
10-15% travel to office in Springfield, MA
Salary Range: $140k-$175k
Keys To The Role
The Senior Implementation Project Manager-Team Lead is responsible for both the successful delivery of enterprise software implementations and the leadership of the implementation project management team. This role combines hands-on project execution with team leadership, process development, and performance management.
This individual will drive excellence across all implementation projects, ensuring they are delivered on time, within budget, and with a high level of customer satisfaction. They will establish and enforce standards, develop repeatable processes, and lead continuous improvement efforts to scale and strengthen the implementation function.
The ideal candidate is a results-driven leader with a strong sense of ownership, the ability to elevate team performance, and a focus on measurable outcomes.
Key Responsibilities
Fully remote - New England based candidates only
(No sponsorship available)
10-15% travel to office in Springfield, MA
Salary Range: $140k-$175k
Keys To The Role
- Lead end-to-end SaaS software implementations for manufacturing and industrial clients
- Experience managing CMMS, EAM, MES, or ERP implementations
- Experience in the SaaS implementation and customer onboarding space
The Senior Implementation Project Manager-Team Lead is responsible for both the successful delivery of enterprise software implementations and the leadership of the implementation project management team. This role combines hands-on project execution with team leadership, process development, and performance management.
This individual will drive excellence across all implementation projects, ensuring they are delivered on time, within budget, and with a high level of customer satisfaction. They will establish and enforce standards, develop repeatable processes, and lead continuous improvement efforts to scale and strengthen the implementation function.
The ideal candidate is a results-driven leader with a strong sense of ownership, the ability to elevate team performance, and a focus on measurable outcomes.
Key Responsibilities
- Lead and manage a team of Implementation Project Managers, including coaching, mentoring, and performance management.
- Lead end-to-end SaaS software implementations for manufacturing and industrial clients, coordinating cross-functional teams to ensure successful deployment, user adoption, and business process alignment.
- Establish team standards, methodologies, and best practices to ensure consistency and quality across all implementations.
- Drive continuous improvement initiatives to enhance delivery efficiency, customer satisfaction, and scalability.
- Define and track key performance metrics (e.g., on-time delivery, budget adherence, customer satisfaction) and hold the team accountable to high standards.
- Oversee project portfolio health, proactively identifying risks, resource constraints, and opportunities for improvement.
- Directly manage complex, high-impact implementation projects from initiation through delivery.
- Develop and manage project plans, including scope, resources, budgets, timelines, milestones, and deliverables.
- Ensure alignment with contractual obligations and customer expectations.
- Communicate effectively with internal stakeholders and customers through status updates, presentations, workshops, and training sessions.
- Foster strong relationships with customers and internal teams, establishing credibility and trust at all levels.
- Maintain and promote organized, standardized project documentation and artifacts.
- Create a Project Management Office (PMO) to align with broader organizational standards and initiatives.
- Develop deep expertise software, including configuration and potential customization, to guide both team and customer success.
- Proven experience leading and managing enterprise software implementation teams.
- Demonstrated success delivering complex software implementations on time, within budget, and with high customer satisfaction.
- Experience managing a minimum of 10 enterprise-level software implementations or deployments.
- At least 3–5 years of experience managing cloud-based software implementations.
- Bachelor’s degree in Computer Information Systems, Business, or a related technical field preferred.
- Strong leadership skills with the ability to motivate, develop, and elevate team performance.
- Highly goal-oriented, with a focus on accountability, metrics, and measurable outcomes.
- Ability to drive process transformation and implement scalable best practices.
- Excellent organizational and time management skills, with the ability to manage multiple projects and priorities.
- Strong analytical and problem-solving abilities, with adaptability in complex environments.
- Detail-oriented with the ability to operate both strategically and tactically.
- Excellent written and verbal communication skills.
- Ability to present complex information clearly to diverse audiences, including executives, clients, and technical teams.
- Strong ability to develop reports, business correspondence, and procedural documentation.
- Occasional travel, up to 15%.
- Flexibility to accommodate additional hours or travel based on project needs.
Salary : $140,000 - $175,000