What are the responsibilities and job description for the IT Support position at Alexander Technology Group?
The .Alexander Technology Group is seeking an IT Support resource for our Gainesville, FL based client. This is an onsite/hybrid role where you will gain valuable hands on experience providing tier 1 and tier 2 support for approximately 350 end users.
Core Responsibilities
25-33/hr commensurate with experience
If interested in this opportunity please send your resume to Michael Ferzoco at mferzoco@alexandertg.com
Core Responsibilities
- Initial ticket triage, password resets, and account/access support
- Hands-on hardware: laptop builds, deployment, and on-site equipment servicing (printers, Zoom Rooms, peripherals)
- Advanced desktop and server troubleshooting across Windows and macOS
- Active Directory and Microsoft 365 administration — user/account management, group policy, security settings
- Network support: VPN, Wi-Fi, LAN/WAN troubleshooting and basic configuration
- Ticket ownership from open through resolution, including documentation in the internal ticketing system
- Escalation point of contact for the on-site Gainesville office
- Coordinate new-hire equipment setup and onboarding configuration
- System security upkeep: patching, access controls, and monitoring for compliance with IT policies
- Root-cause troubleshooting on escalated issues, with clear documentation of resolution steps
- Maintain IT asset inventory and coordinate repairs/replacements with vendors
- Contribute to internal support documentation and knowledge base articles
- Proven troubleshooting across Windows and macOS (basic Linux familiarity a plus)
- Working knowledge of Active Directory and Microsoft 365 administration
- Comfortable supporting both standardized office hardware and varied remote/home setups
- Prior ticketing system experience required
- Familiarity with CAD technology a plus (not required)
- Ability to manage multiple support requests and prioritize effectively
- Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop)
- Strong communication skills — able to explain technical issues to non-technical staff
- Self-directed; comfortable being the on-site IT presence without daily in-person supervision
25-33/hr commensurate with experience
If interested in this opportunity please send your resume to Michael Ferzoco at mferzoco@alexandertg.com