What are the responsibilities and job description for the Technical Support Representative position at Aleron?
Description
Job Title: Technical Support Representative
Location: Remote
Employment Type: Direct hire
Industry: SaaS
Compensation: $50,000-60,000
Schedule: Monday Through Friday 9 am - 4:30 pm
About the Opportunity:
We're looking for a motivated, customer-focused Technical Support Representative to join our growing Support team. If you enjoy solving problems, helping customers succeed, and working with technology in a fast-paced environment, we'd love to meet you!
Responsibilities:
* Serve as the primary point of contact for customer support requests via phone, email, and help desk tickets.
* Log, track and close incoming support requests.
* Troubleshoot software, VoIP, networking, and system configuration issues.
* Diagnose customer problems, identify root causes, and provide timely resolutions.
* Collaborate extensively with team members to resolve client issues
* Prioritize support requests based on urgency and service level expectations.
* Assist customers with software setup, account configuration, and basic training.
* Contribute to internal documentation, knowledge base articles and troubleshooting guides.
* Contribute to a growing client facing knowledge base that improves the effectiveness of our team and the information available to our clients.
* Provide internal technical support for remote employees as needed.
Responsibilities:
* Serve as the primary point of contact for customer support requests via phone, email, and help desk tickets.
* Log, track and close incoming support requests.
* Troubleshoot software, VoIP, networking, and system configuration issues.
* Diagnose customer problems, identify root causes, and provide timely resolutions.
* Collaborate extensively with team members to resolve client issues
* Prioritize support requests based on urgency and service level expectations.
* Assist customers with software setup, account configuration, and basic training.
* Contribute to internal documentation, knowledge base articles and troubleshooting guides.
* Contribute to a growing client facing knowledge base that improves the effectiveness of our team and the information available to our clients.
* Provide internal technical support for remote employees as needed.
Why You'll Love Working Here:
*Supportive, team-driven culture that values collaboration, transparency, and accountability
*Opportunity to grow your career with a global workforce solutions leader serving multiple industries
*People-first environment that encourages employees to bring their authentic selves to work
*Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates
Why This Opportunity is Exciting:
This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
What You'll Do:
Job Requirements
What You'll Bring:
* 1 years of experience in technical support, help desk, customer support, or a related IT role.
What Sets You Apart:
* Strong troubleshooting and analytical problem-solving skills.
* Excellent verbal and written communication skills.
* Strong customer service mindset with the ability to explain technical concepts clearly.
* Working Knowledge of Windows Operating Systems and basic Networking Concepts
* Ability to manage multiple priorities in a fast-paced environment.
* Self-motivated and comfortable working remotely.
* VoIP knowledge is preferred
* Experience using ticketing systems such as Jira, Zendesk, or similar platforms is preferred.
* Excellent verbal and written communication skills.
* Strong customer service mindset with the ability to explain technical concepts clearly.
* Working Knowledge of Windows Operating Systems and basic Networking Concepts
* Ability to manage multiple priorities in a fast-paced environment.
* Self-motivated and comfortable working remotely.
* VoIP knowledge is preferred
* Experience using ticketing systems such as Jira, Zendesk, or similar platforms is preferred.
Additional Information:
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Salary : $50,000 - $60,000