SMG - Commercial Lines Account Manager

Overview

Commercial Lines Account Manager – Property & CasualtyLocation: Remote | Eastern Time Zone, preferably local to Buford, Georgia

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera GroupFounded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

This role will focus on risk management, client servicing and collaborate with producers, account executives, carriers, clients and internal operations teams. 

Why Alera Group

• Meaningful Impact: Help clients and employees navigate programs that drive retention, engagement, and satisfaction

• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities

What You’ll Do / Your Impact

Client & Relationship Partnership

• Support commercial Property & Casualty clients by delivering proactive account management, education, and service
• Collaborate with producers and internal service teams to ensure seamless execution of client deliverables
• Contribute to client retention and satisfaction by maintaining strong, trusted client relationships and providing responsive support

Operational & Strategic Execution

• Manage key account servicing processes including renewals, endorsements, claims support, billing inquiries, and account reviews
• Handle renewals in partnership with producers, including remarketing, account rounding, and presentation of renewal pricing and terms
• Educate clients on coverage changes, policy features, and risk management considerations
• Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices
• Leverage systems and tools such as Applied Epic, Microsoft Office, and Adobe PDF to manage workflows, documentation, and reporting

Growth & Innovation

• Identify opportunities to generate additional revenue through increased coverage, account rounding, and cross‑selling opportunities
• Support new business and growth initiatives by assisting producers with servicing and renewal strategy
• Collaborate with Personal Lines and Group Benefits teams to introduce additional solutions where appropriate

Qualifications

What You Bring

Required

• 5 years of experience in Commercial Lines Property & Casualty account management
• Experience in insurance agency client service and account management
• Active Property & Casualty insurance license (state‑specific as required)
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a dynamic, fast‑paced environment

Preferred

• Experience working with key or complex commercial accounts
• Proficiency with Applied Epic and related agency management systems
• Strong analytical and problem‑solving capability

Core Competencies

• Detail orientation
• Accountability and follow‑through
• Collaborative mindset
• Client‑first thinking

Additional Information

Compensation:Salary range: $85,000 – $100,000 per yearEligible for performance-based bonus: Yes

Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:This role is RemoteEastern time zone preferably local to Buford, Georgia 

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

• Role-specific learning paths

• Leadership development programs

• Technical and compliance training

• Industry certifications and continuing education support

• Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

• Active State Property & Casualty License

• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Salary : $85,000 - $100,000