Operations Specialist III - Strategic Opportunities

Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.  

Purpose

The Operations Specialist III, positioned within the Shared Services Department, holds the responsibility of the pre-foreclosure process across the various states in which the firm operates. This role entails a comprehensive review of pre-foreclosure documents, onboarding documents, as well as the utilization of MSP, AIQ, and other internal systems. It is imperative to ensure the legal validity and compliance of foreclosure actions, while also identifying and addressing any potential impediments that may arise during the pre-foreclosure process. The primary function of this position is to guarantee that all impediments are resolved in a timely manner pre-foreclosure. Effectively resolving these impediments may necessitate direct communication with attorneys, clients, or internal staff, ensuring that any legal or procedural barriers are addressed promptly and proficiently. This role is critical in maintaining the integrity of the foreclosure process and ensuring that all necessary steps are taken to facilitate a smooth transition through the pre-foreclosure phase.

Specific Duties, Activities and Responsibilities

• Document Review: Thoroughly review and confirm the loan origination documents to ensure accuracy and compliance.


• MSP (Mortgage Servicing System): Thoroughly review and confirm the data within the MSP system to ensure its accuracy and reliability.


• AIQ (Document Repository): Review, download, and confirm the loan documents.


• Quality Control Review: Review and complete a QC sheet per loan.


• Case Management: Maintaining and organizing case files, tracking deadlines, and ensuring all necessary documentation is submitted in a timely manner. The Paralegal I will ensure all deadlines are met, maintain workloads and process flow within the team, and distribute workloads as necessary.


• Communication and Collaboration: Responding to various emails, providing accurate and timely information, and maintaining client systems with current information regarding the onboarding process.


• Compliance Monitoring: Ensuring all activities adhere to internal policies, state laws, and federal regulations.


• Review of Financial Documents: Reviewing payoff statements, payoff histories, and previous monthly statements to ensure accuracy and completeness, addressing any discrepancies as needed.


• Issue Escalation and Support: Escalating any issues as needed and assisting with the training of new staff.

Job Requirements

• Bachelor’s Degree Preferred or Paralegal Certificate


• 5 years of default law experience


• Strong knowledge of foreclosure process


• Understanding of judicial and non-judicial foreclosure processes


• Previous default industry experience


• Analytical document review capabilities


• Able to respond appropriately to constructive feedback from management.


• Self-starter with exceptional ability to identify and solve problems.


• Ability to recognize changing environments and think analytically.

General Competency Factors

• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.


• Must possess strong written and verbal communications skills.


• Must provide excellent customer service to internal and external customers


• Identifies and solves issues in a timely manner.


• Must be a team player and willing to help others in their department whenever necessary.


• Must be extremely organized and be able to multi-task.


• Conscientious with respect to work completion, deadlines, time management and attendance.


• Takes initiative in face of obstacles and identifies what needs to be done and takes action.


• Demonstrates commitment to Firm’s vision, mission, and core values.


• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.


• Develops professional relationships and builds rapport with others.


• Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including: 

• Company Paid Life and Disability Insurance plans 


• Medical, Dental and Vision Plans with Prescription coverage


• 401K Retirement Savings Plan


• Flexible scheduling (within reason, depending on position)


• Generous PTO plan for all full-time employees


• Full equipment station at no cost for remote employees, including dual monitors


• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing


• Wellness programs and employee discounts


• Learning and development training opportunities for both personal and professional growth


• And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.