Office Assistant

Office Assistant

ALCS Lawn Care | Southeastern Wisconsin

Pay: $20–$25 per hour, based on experience
Schedule: Approximately 8:00 AM–4:00 PM, Monday–Friday, with shorter hours during the off-season

Position Summary

ALCS Lawn Care is looking for a dependable, organized, and customer-focused Office Assistant to join our team. This position plays an important role in the day-to-day operations of our growing, locally owned lawn care company.

The ideal candidate is someone who enjoys helping people, is comfortable with technology, can multitask in a busy environment, and is eager to learn. Lawn care or landscaping knowledge is a plus, but we are willing to train the right person.

This is a great opportunity for someone who enjoys variety and wants to be part of a small team where their work has a direct impact on our customers and our company.

Responsibilities

• Answer incoming phone calls and assist customers in a friendly and professional manner
• Respond to customer questions and requests by phone, email, and other communication channels
• Assist with customer account updates, service requests, and general administrative tasks
• Communicate with lawn care technicians regarding customer needs, schedules, and service concerns
• Enter and maintain accurate customer and service information in company software
• Handle customer concerns and work with management and technicians to find appropriate solutions
• Assist with new customer inquiries and service setup
• Maintain organized office records and files
• Help manage and create content for company social media, including Facebook and Instagram and seasonal customer newsletters
• Learn and understand ALCS Lawn Care services in order to confidently answer customer questions
• Provide administrative support to the owner, office manager, and administrative assistant.
• Assist with other office and operational tasks as needed

Qualifications

Required

• Excellent customer service and communication skills
• Friendly, professional, and positive attitude
• Strong organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Comfortable answering phones and communicating with customers
• Tech-savvy and comfortable learning new software and technology
• Quick learner with a willingness to learn the lawn care industry
• Reliable, dependable, and able to work independently
• Ability to work effectively as part of a team
• Valid driver's license and good driving record
• Comfortable using computers, email, and online systems

Preferred / Desired

• Previous office or administrative experience
• Lawn care, landscaping, horticulture, or related industry knowledge
• Social media experience, particularly Facebook and Instagram
• Basic marketing or content creation experience
• Experience with Microsoft Office and/or Google Workspace
• Previous experience handling customer concerns or service issues

Hours & Seasonal Expectations

ALCS Lawn Care is a seasonal business, so the pace and hours of the office vary throughout the year.

• Typical hours are approximately 8:00 AM–4:00 PM, Monday–Friday
• Spring, summer and fall are our busiest seasons and require someone who can thrive in a fast-paced environment
• Hours may be adjusted occasionally during particularly busy periods
• During the off-season, office hours are reduced and the workload shifts toward administrative work, customer communication, planning, and preparation for the upcoming season
• We value a healthy work-life balance and recognize that the seasonal nature of our business allows for a different pace during the winter months

Compensation & Benefits

• $20–$25 per hour, based on experience and qualifications
• Accrued paid time off (PTO)
• IRA retirement plan with company match
• Employee bonuses
• Monday–Friday schedule
• Shorter hours during the off-season
• Friendly, team-oriented work environment
• Locally owned and operated company
• Opportunities to learn and grow within the company
• Variety in daily responsibilities and the opportunity to make a meaningful contribution to the team

ALCS Lawn Care is a locally owned and operated lawn care company serving Southeastern Wisconsin since 2000. We take pride in providing dependable, professional lawn care services while building strong relationships with our customers and our community.

About ALCS Lawn Care

Our services include lawn fertilization, weed control, aeration and overseeding, mosquito and tick control, and other lawn care treatments.

We are proud of the reputation we've built in our community and are looking for someone who shares our commitment to excellent customer service, quality work, reliability, and being a positive part of the team.

If you're organized, personable, comfortable with technology, and looking for a position where every day is a little different, we'd love to hear from you!

Pay: $20.00 - $25.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Paid time off
• Retirement plan

Work Location: In person

Salary : $20 - $25