What are the responsibilities and job description for the Customer Service Representative position at ALCS Lawn Care?
Lawn Care Customer Service Representative
Job Summary
We are seeking a friendly, organized, and customer-focused Lawn Care Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service while coordinating lawn care services, scheduling appointments, answering questions, and resolving customer concerns. The ideal candidate is a strong communicator who enjoys helping people and thrives in a fast-paced environment.
Key Responsibilities
- Answer incoming phone calls, emails, and text messages from current and prospective customers.
- Schedule, reschedule, and confirm lawn care services.
- Provide information about services, pricing, and seasonal lawn care programs.
- Resolve customer questions and complaints professionally and efficiently.
- Process payments and maintain accurate customer records.
- Coordinate with field technicians to ensure timely service and effective communication.
- Follow up with customers after service to ensure satisfaction.
- Generate service estimates and assist with customer enrollment in recurring maintenance programs.
- Assist with billing inquiries and account management.
- Support office operations and perform other administrative duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or administrative experience preferred.
- Experience in the lawn care, landscaping, or home services industry is a plus.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with computers
- Ability to remain professional and positive when handling customer concerns.
- Detail-oriented with strong problem-solving skills.
Preferred Skills
- Comfortable working in a fast-paced environment.
- Ability to prioritize multiple tasks and meet deadlines.
- Positive attitude with a commitment to outstanding customer service.
- Knowledge of lawn care services/ Willing to obtain 3.0 Pesticide License
Benefits
- Competitive hourly pay $22-30/hour
- Paid training
- Paid time off and holidays
- Retirement savings plan
- Supportive team environment
Work Schedule
- Full-time or (part-time-/seasonal) positions available
- Monday through Friday
What Success Looks Like
The successful candidate consistently delivers excellent customer experience, maintains accurate scheduling and customer records, communicates effectively with both customers and field staff, and helps ensure efficient daily operations that contribute to customer retention and business growth.
Pay: $22.00 - $30.00 per hour
Benefits:
- Paid time off
- Retirement plan
Work Location: In person
Salary : $22 - $30