Mental Health Program Manager - LA City CIRCLE

Join Alcott: Make a difference!
Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low-income adults across Los Angeles County, is seeking a driven and experienced CIRCLE Program Manager to lead operations for our Los Angeles City CIRCLE program.

If you are a mission-driven leader with experience in crisis response, program management, and staff supervision and thrive in a fast-paced, high-impact environment, this is your opportunity to play a critical role in unarmed crisis response services that support community safety, dignity, and recovery.

Key Details

Job Title: CIRCLE Program Manager
Department: LA City CIRCLE
Reports To: Director of Mental Health
FLSA Status: Exempt
Work Setting: On-Site (Culver City, CA)
Salary Range: $70,304 – $75,000 annually

What You’ll Do: The Impact You’ll Make

As the CIRCLE Program Manager, you will oversee the daily operations of Alcott’s Los Angeles City CIRCLE program, a 24/7 unarmed crisis response initiative serving the community through a centralized dispatch system. You will lead program staff, ensure contract compliance, and foster strong partnerships to deliver timely, effective crisis intervention services.

Program Leadership and Operations

• Oversee daily coordination and operations of the LA City CIRCLE program.
• Ensure program services are delivered in accordance with contract requirements, agency standards, and best practices.
• Monitor service delivery and ensure CIRCLE documentation is completed accurately and on time.
• Ensure monthly reporting requirements are met to satisfy contract and agency demands.

Staff Supervision, Training, and Support

• Recruit, select, train, supervise, and evaluate direct service staff, including response teams and support staff.
• Train and supervise case management responders and support staff on crisis intervention, de-escalation strategies, safety planning, risk assessment, documentation, and emotional support.
• Provide crisis intervention services as needed and support a 24/7 staffing structure, including after-hours or weekend oversight when required.

Compliance, Quality Assurance, and Audits

• Support the Director of Quality Assurance in ensuring timely and accurate completion of documentation.
• Assist with ongoing documentation reviews to ensure compliance with contract guidelines.
• Assist the Director of Mental Health and Director of Quality Assurance during agency and program audits.

Partnerships, Outreach, and Community Engagement

• Develop awareness of funder expectations and communicate appropriately with funders regarding program services.
• Ensure coordination of services across intra-agency programs.
• Foster strong partnerships with law enforcement, hospitals, and community-based organizations.
• Represent Alcott at community meetings as directed.
• Coordinate community outreach related to the LA City CIRCLE program and serve as the primary LA City contact.

What You’ll Bring: Your Qualifications

Education and Experience
• Master’s Degree in a mental health–related field preferred; Bachelor’s Degree in a mental health–related field required.
• At least two (2) years of management or supervisory experience preferred.
• Experience working in crisis response, behavioral health, or community-based services strongly preferred.
• Military-experienced candidates are encouraged to apply.

Skills and Abilities
• Strong leadership, organizational, and time-management skills.
• Excellent written, verbal, and cross-cultural communication abilities.
• Strong interpersonal, collaboration, and team-building skills.
• Ability to remain calm, decisive, and supportive in high-pressure situations.

Requirements

• Valid California driver license, clean driving record, and insurability under Alcott’s auto liability policy.
• Live Scan fingerprint clearance required.
• Ability to meet vaccination requirements or provide approved medical or religious exemption documentation.

Why Join Alcott?

Alcott is a compassionate, mission-driven organization making a real difference in the lives of vulnerable Angelenos. When you join our team, you become part of a community committed to stability, recovery, and social justice.
• Meaningful Work: Help clients achieve recovery, stability, and independence.
• Supportive Team: Work alongside skilled professionals who value empathy, integrity, and collaboration.
• Outstanding Benefits: Enjoy 100% employer-paid Medical and Dental coverage (employee only, with family and PPO options available at an additional cost), a 403(b)-retirement plan with a 6% employer match, paid vacation and sick time.
• Professional Growth: Receive supervision and ongoing training opportunities to support your path toward licensure and career advancement.

Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2019.