Repair Center Supervisor

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

We are seeking a hands-on, people-focused leader for the Repair Center Supervisor position to manage and support our Repair Center team in Lake Forest, CA. This role is critical in fostering technician development, driving performance, and ensuring operational excellence. The ideal candidate will be passionate about mentoring others, promoting a culture of continuous improvement, and maintaining high standards of quality and compliance. The supervisor will lead a team of Repair Center Technicians by managing, directing and monitoring repair work to meet established specifications, schedules, volume/cost/wastage targets, and quality standards.

Key Responsibilities:

• Lead and Inspire:
• Supervise, coach, and develop Repair Center Technicians to achieve individual and team goals. Foster a positive, inclusive, and high-performance work environment.
• Team Development:
• Identify training needs, coordinate development plans, and ensure technicians are equipped with the skills and knowledge to succeed. Support onboarding and ongoing learning initiatives.
• Operational Oversight:
• Monitor daily production activities, assign tasks, and adjust schedules to meet output and quality targets. Actively assist and guide technicians in troubleshooting and problem-solving.
• Performance Management:
• Deliver timely feedback, conduct performance reviews, and manage improvement plans with professionalism and confidentiality.
• Compliance & Quality:
• Ensure adherence to SOPs, safety protocols, and Alcon Quality Standards, including GxP, Code of Conduct, and Values & Behaviors. Lead by example in promoting a culture of compliance and accountability.
• Communication & Collaboration:
• Serve as a liaison between technicians and management. Communicate clearly and effectively with internal and external stakeholders.
• Continuous Improvement:
• Lead and support initiatives to improve processes, efficiency, and team dynamics. Manage special projects and contribute to strategic goals.
• Metrics & Reporting:
• Track and report on key performance indicators (KPIs). Provide objective feedback and initiate timely resolutions to issues impacting output or quality.
• Safety Leadership:
• Oversee safety programs, respond to incidents, and ensure timely reporting and corrective actions.
• Workday will start at 6 am.

Experience:

• Proven experience of at least 5 years in a supervisory or leadership role within a production or technical service environment.
• Strong interpersonal and communication skills.
• Demonstrated ability to coach, mentor, and develop team members.
• Familiarity with compliance standards (GxP, SOPs, etc.) and safety protocols.
• Experience with performance management and continuous improvement methodologies.
• Proficiency in systems such as SAP and other relevant tools such as the MS Office Suite including Excel is a plus.

What You’ll Bring to Alcon:

• Bachelor’s Degree or Equivalent year of directly related experience (or high school 13 yrs; Assoc. 9 yrs; B.S. 5yrs; M.S. 2yrs; PhD 0yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 yrs of relevant experience

How You Can Thrive at Alcon:

• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
• Travel Requirements: 0-5%
• Relocation assistance: No
• Sponsorship available: No

Alcon Careers

See your impact at alcon.com/careers

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