Repair Center Manager

The Repair Center Manager oversees and directs all operations within the Repair Center, ensuring that repairs, maintenance, and refurbishments of medical devices are completed efficiently, accurately, and in compliance with company standards and regulatory requirements. This role involves leading a team of skilled technicians, managing workflows, maintaining quality control, and collaborating closely with other departments to ensure high levels of customer satisfaction.

Essential Functions and Main Duties

• Oversee day-to-day operations of the repair center, ensuring efficient workflow and high-quality repairs
• Develop and implement standard operating procedures (SOPs) for repair and refurbishment processes
• Define and monitor key performance indicators (KPIs) to ensure operational efficiency and identify areas for improvement
• Manage inventory of repair parts and tools, ensuring optimal stock levels for timely repairs
• Implement and maintain quality control processes to ensure repaired devices meet or exceed industry standards
• Conduct regular audits and inspections to ensure compliance with internal and external standards
• Develop and maintain documentation for repair procedures and quality management systems
• Ensure timely communication with customers regarding repair status, timelines, and any potential issues
• Manage the Repair Center budget, ensuring that costs are controlled and financial targets are met
• Identify opportunities for cost savings and process improvements without compromising quality
• Prepare regular reports on Repair Center performance, including turnaround times, repair rates, and customer satisfaction metrics
• Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements; exhibit manager competencies
• Adheres to all company policies, procedures, and business ethics codes
• Duties may be modified or assigned at any time based on business need

Qualifications

Education / Certification / Experience Required

• Bachelor’s degree in biomedical engineering, electrical engineering, or related field; relevant education and experience accepted in lieu of degree
• Advanced degree or certification in medical device technology is preferred
• 3 years’ experience working in a repair, manufacturing or related environment
• 5 years of leadership experience and/or people management experience, including driving results through others, leading teams or projects, and providing training
• Knowledge of FDA regulations (including Medical Device Reporting), ISO 13485, and other standards related to medical device repair
• Experience with quality management systems and Lean manufacturing principles
• Level and compensation depend on location, experience, education and skills

Competencies Required

• Excellent leadership and team management skills
• Strong problem-solving and analytical skills
• Exceptional communication skills, both verbal and written
• High level of attention to detail, ensuring accuracy in repairs and compliance with standards
• Proficiency in Microsoft Office suite and repair management software
• The ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
• Ability to define project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Repair Center projects
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment

Compensation

The anticipated range for this position is $94,000 to $132,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested. Reasonable accommodation may be requested by contacting Human Resources.

Travel: Approximately 5%

Access to Customer Sites: None

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at HREmployeeServices@nihonkohden.com.