What are the responsibilities and job description for the Sr. Manager, Employee Relations position at Alcon and Careers?
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Sr. Manager supporting Global Employee Relations (ER), you will be leading and managing multiple complex and sensitive employee relations investigations simultaneously, ensuring each investigation is conducted with objectivity, professionalism, and attention to detail. In this role, you will be conducting investigation interviews using cognitive interviewing techniques, gathering and analyzing evidence to reach fact-based conclusions, and documenting findings in clear, comprehensive reports that meet legal and company standards. Additionally, you will be advising and coaching HR Business Partners, leaders and associates on investigation outcomes, conflict resolution, and workplace behaviors, while identifying systemic issues and recommending proactive solutions. Through these efforts, you will be promoting a culture of inclusion, accountability, and respect by applying investigative best practices.
In this role, a typical day will include:
- Leading complex employee relations investigations across global sites, ensuring thorough documentation, legal compliance, and timely resolution.
- Analyzing ER trends and data to identify systemic issues and recommend proactive solutions.
- Coaching and advising leaders and associates on ER matters, including conflict resolution, performance management, and workplace behavior.
- Supporting and guiding disciplinary actions and grievance processes in alignment with company policies and local labor laws.
- Collaborating with Legal, Compliance, and HR COEs to ensure consistent and compliant ER practices.
- Delivering core HR services and people processes (e.g., performance management, talent reviews) as needed.
- Contributing to policy development and harmonization across global sites.
- Supporting change management and organizational effectiveness initiatives, including restructuring, workforce transitions, and culture integration.
- Utilizing workforce analytics and insights to inform decisions and improve people management practices.
- Promoting a culture of inclusion, accountability, and respect through proactive engagement and coaching.
WHAT YOU'LL BRING TO ALCON:
- Bachelor’s Degree or Equivalent years of directly related experience (or high school 15 yrs; Assoc. 11 yrs; M.S. 4 yrs)
- The ability to fluently read, write, understand and communicate in English
- 7 Years of Relevant Experience
- Background in Human Resources with a strong focus on employee relations, ideally within a global manufacturing or industrial setting.
- Deep understanding of ER practices, investigation protocols, and global labor laws.
- Ability to coach leaders and associates, using data and insights to drive alignment and action.
- Demonstrated experience managing multiple cases and projects with competing priorities; ability to align activities with strategic goals.
- Exceptional written, verbal, and listening skills; able to communicate complex issues clearly and empathetically.
- Travel required: up to 20%
HOW YOU CAN THRIVE AT ALCON:
- Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
- Grow your career in a highly collaborative and diverse environment where your contributions will foster a fair, inclusive, and high-performing global workplace.
- Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
Alcon Careers
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alcon.com.careers
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to
alcon.recruitment@alcon.com
and let us know the nature of your request and your contact information.