What are the responsibilities and job description for the IT Support Internship position at ALCIVIA?
Description
ALCIVIA is looking to add an IT Support Intern at our Cottage Grove, WI headquarters office. Are you looking for an Internship where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.
Work Setting: In-Office (no remote work).
Work Location: 1401 Landmark Drive, Cottage Grove, WI 53527.
Weekly Work Schedule Hours: Monday - Friday; 8:00am to 4:30pm.
2026 ALCIVIA Internship Program Dates: May 18, 2026 through August 7, 2026.
The goal of our Internship Program is to give you hands-on, real-life experience and to attract and develop future employees and leaders in our Cooperative. We have received feedback that our internships are very hands-on, allow independence, and offer opportunities to explore other areas of the business.
The IT Support Internship at ALCIVIA is designed to provide the intern with education through real life experiences so they can understand what an IT position in the Service Desk Team entails. Supported technologies include standard workstation hardware, operating systems, line of business software, IP phones, mobile devices, peripherals, and others. Support is provided via phone, email, chat, and in person support including walk-ins or site visits. All support interactions are logged into the ticketing system.
IT Support Intern Required Skills & Qualifications:
ALCIVIA is looking to add an IT Support Intern at our Cottage Grove, WI headquarters office. Are you looking for an Internship where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.
Work Setting: In-Office (no remote work).
Work Location: 1401 Landmark Drive, Cottage Grove, WI 53527.
Weekly Work Schedule Hours: Monday - Friday; 8:00am to 4:30pm.
2026 ALCIVIA Internship Program Dates: May 18, 2026 through August 7, 2026.
- There is the potential to start earlier than May 18th and potential to work past August 7th.
The goal of our Internship Program is to give you hands-on, real-life experience and to attract and develop future employees and leaders in our Cooperative. We have received feedback that our internships are very hands-on, allow independence, and offer opportunities to explore other areas of the business.
- Flexible work schedules for students
- Practical experience
- Shadowing, mentoring, and training opportunities with successful professionals at ALCIVIA
- Get time to spend in any of our six Business Units to get experience in other divisions with designated ride-a-long days
- Opportunity to network within Agricultural Industry
- Paid Internship
- Highly competitive wages
- Iowa State, Oklahoma State, Purdue, South Dakota State, Tennessee-Martin, Southwest Minnesota State, UW-Madison, UW-Platteville, UW-River Falls, UW-Stout, UW-Whitewater, Blackhawk Tech, CVTC, Southwest Tech, and more.
- Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak
- Internship Video: https://www.youtube.com/watch?v=IjPOvoL_4r8
- Visit our Company Social Media Accounts: Facebook and LinkedIn.
The IT Support Internship at ALCIVIA is designed to provide the intern with education through real life experiences so they can understand what an IT position in the Service Desk Team entails. Supported technologies include standard workstation hardware, operating systems, line of business software, IP phones, mobile devices, peripherals, and others. Support is provided via phone, email, chat, and in person support including walk-ins or site visits. All support interactions are logged into the ticketing system.
- Assist with the support of cloud-based technologies such as Microsoft Azure, Intune, Office 365, SSO solutions, and others
- Assist the Service Desk with incoming phone calls and ticket assignments
- Areas of focus include end-user computers, laptops, tablets, mobile devices, printers, phones, and all associated software and applications
- Assist with the monitoring of routers, switches, wireless bridges through network monitoring software to ensure network availability during business hours
- Install and uninstall applications
- Maintain information and system security
- Office and equipment moves within the office
- Assist team members with their assigned projects
- Supports a team-oriented environment by interacting in a professional, collaborative, and respectful manner with all employees, clients, customers and/or vendors
- Deliver exceptional customer service by addressing inquiries, resolving issues, and providing expert advice on products and services
- Ensure customer satisfaction by offering timely and effective solutions to meet their needs
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Participate in training and development programs to stay updated on product offerings and sales techniques
- Perform other duties as assigned
IT Support Intern Required Skills & Qualifications:
- Working toward Bachelors or Associates Degree in IT related field
- Must have valid driver’s license, clean driving record, and reliable transportation to work
- Able to interact and communicate professionally with non-technical employees
- Strong computer and technology skills
- Excellent written and verbal communications skills
- Strong enthusiasm for building internal and external relationships
- Embrace goals and goal setting to grow your career
- Self-directed and focuses on taking action
- Strong organization and time management skills
- Accept responsibility while maintaining integrity
- Positive attitude
- Strong commitment to workplace safety and adherence to safety protocols
- ALCIVIA Locations: https://www.alcivia.com/connect/locations/