Administrative Assistant

About the Role: As the Administrative Assistant, you will play a vital role in supporting our service teams, technicians, and management by handling various administrative tasks. Your exceptional organizational skills, attention to detail, and ability to multitask will contribute to the smooth operation of our office and ensure that customer service needs are met.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Administrative Assistant Key Responsibilities:

• Greet visitors, answer incoming calls, and respond to inquiries in a friendly and professional manner, providing exceptional customer service at all times.
• Assist in scheduling service appointments, coordinating with customers and technicians to ensure availability and efficient scheduling.
• Maintain accurate and organized customer records, including contact information, service history, and any special instructions or preferences.
• Process and manage service requests, ensuring proper documentation, accurate data entry, and timely follow-up with customers.
• Coordinate with technicians and service teams to track job progress, update schedules, and address any changes or emergencies.
• Assist in generating and managing invoices, ensuring accuracy and timely submission to customers.
• Manage and maintain office supplies and equipment inventory, replenishing items as needed to support daily operations.
• Assist in preparing reports, presentations, and other documents as required.
• Handle administrative tasks, such as filing, scanning, and organizing documents and records.
• Support the coordination of training sessions, meetings, and events as required.
• Collaborate with other team members and departments to ensure effective communication and a smooth workflow.
• Uphold company policies and procedures, ensuring comp relevant regulations and guidelines.
• Will do some dispatching calls
• Manage some warranty/accounting paperwork

Administrative Assistant Qualifications:

• Proficient computer skills, including experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Ability to work independently and collaboratively within a team, depending on project requirements.
• Strong problem-solving skills and the ability to think on your feet.
• Positive attitude, strong work ethic, and a commitment to delivering exceptional customer service.
• Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
• High school diploma or equivalent.

Administrative Assistant Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:
Albiero Plumbing, Heating & Air Conditioning has been proudly serving the West Bend and Washington County area since 1967. We’re a trusted, family-owned business known for quality craftsmanship, honest service, and long-term relationships with our customers and team members. From plumbing to HVAC and water treatment, we deliver reliable solutions and stand behind our work—every time. Join a company where your skills are valued, your growth is supported, and your work truly makes a difference in the community. 

Albiero Plumbing, Heating & Air Conditioning is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.